Reviews (5,966)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

August 22, 2024

Wonderfulllllllllllllllllllllllllllll!

OrderMe
United States
9 months using the app
February 21, 2024

it works just fine

Welding Supplies from IOC
United States
5 months using the app
June 24, 2024

They are good at their job.

Radiant Natural Skin
United States
About 1 month using the app
June 4, 2024

Sometimes it won't load on my phone. But overall I like it.

Flying Smiles Kites
United States
About 2 years using the app
June 4, 2024

good and works as expected

The Engraving Shop
Australia
Over 2 years using the app
June 18, 2024

User friendly

Superlative Collection
South Africa
3 months using the app
April 30, 2024

è molto intuitiva e semplice da usare

Tutt'Altro - Alimenti 100% Veg&Bio
Italy
Almost 4 years using the app
February 18, 2024

The best team and platform..

Salsa & Samba Convenience Shop
Malta
Almost 3 years using the app
February 26, 2024

Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.

Hippie Hypnotism
United States
3 months using the app
Shopify replied March 8, 2024

Hello, there. Thank you for taking the time to leave a review for Shopify Inbox. We're glad to hear you like the app! If you would like to share specific feedback with our team, we'd be happy to have a chat with you and explore options for your needs. Feel free to reach out to our team here: https://shopify.link/WJna. -Rick, Shopify Support

March 13, 2024

Easy to use
Like it
Nice and uncomplicated

Finishing Touch Body Hair And Beauty Supplies
Australia
Over 2 years using the app