Reviews (5,968)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

Edited August 28, 2024

super fiable et pratique, l'application permet de répondre aux clients depuis mon téléphone;

goldenmask.fr
France
9 months using the app
June 18, 2024

good experience

xiamiaopets
China
7 months using the app
July 3, 2024

The app is simple and straightforward to use .

Sappho New Paradigm
Canada
Over 2 years using the app
May 26, 2024

Such a great app making conversation easy

Trends with Jess
Australia
About 1 month using the app
June 26, 2024

Very Good

Jhama Sweets & Foods Pvt Ltd
India
Over 1 year using the app
April 24, 2024

Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.

Shalom-stores.com
India
4 months using the app
April 19, 2024

It seems to work; the support is excellent.

Freedom Mobility
United States
2 months using the app
August 18, 2024

使用方便

MARSTEK DE
United States
11 months using the app
April 19, 2024

Good App for shopify. Good user experience

DailyAlertDeals
United States
About 2 years using the app
March 2, 2024

the live chat does not update side by side i have to close the chat and come back:(

ezzewak
Pakistan
8 months using the app
Shopify replied March 7, 2024

Hey, there! Thank you for your review. We'd love to look into the issues you've experienced further, please contact us at: inbox@shopify.com so that we can get some eyes on this issue for you! -Maz, Shopify Support