Shopify Inbox
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Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (4,693)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.
Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.
It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email.
It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.
This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store.
AJN Books
Support
App support provided by Shopify.
Get supportResources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff information
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff information
Name, email address, phone number
View and edit store data:
Customers, products, orders, staff accounts, Online Store, Shopify admin, other services
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Edit customers
Customer data
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View products
Product listings, products, or collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
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View staff accounts
Staff accounts
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Edit your Online Store
Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
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View Shopify admin
Legal policies
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View other services
Apps
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View other data
Brand settings, checkout settings, locales, or price rules
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