Shopify Inbox

Shopify Inbox

Price: Free
Rating (4.5)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • Low impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience. more
  • Turn on chat and track results with a seamless workflow in the Shopify admin.
  • Manage conversations from online store chat, Shop app, Instagram, and Messenger.
  • Quickly understand who customers are with profile and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save you and your buyers time.

1565 reviews

Overall rating
4.5
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
February 3, 2023

Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.

Nutrition Education Store
United States
Edited February 2, 2023

Easy to contact customers. It's worth it. Probably one of the best apps to use for Shopify as this can be connected to social media too.

Cristianni D'Argento
United Kingdom
January 27, 2023

Good but we need 2 essential things in order to have the perfect app, the possibility to change the color of the text (and not only have it white) and the possibility to translate the Q&A when a customer choose a different language in the language selector or when the /en in the url is active for exemple.

THL Resell
France
Time spent using app: 9 months

About this app

Launched

August 14, 2019

Languages

English

Built by Shopify

About Shopify

3.5 average rating

13 years building apps for the Shopify App Store

Support

Send a message

support@shopify.com