Shopify Inbox

Shopify Inbox

Pricing
Price: Free
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.8 (5,507)
Developer
Shopify

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
  • Add chat to your store with a seamless workflow in Shopify.
  • Manage conversations from online store chat and Shop app.
  • Quickly understand who customers are with profile and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save you and your buyers time.
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Real-time messaging

Live chat, Email chat, File uploads, Multi-language, Push notifications, Customer insights

Automated responses

Discounts, FAQs, Greetings, Product recommendations, Quick replies, Order updates

Customization

Color and font, Chat window, Business hours, Welcome messages, Chat buttons, Chat assignment, Agent avatar

Reviews (5,508)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service and boosting sales through efficient communication tools. Key features like "Quick Replies" and automated responses are praised for reducing response times and improving customer interactions. The ability to view customer details such as cart contents and order history helps provide personalized service. Its seamless integration with Shopify and availability as a mobile app allow for convenient management of customer interactions from anywhere. Merchants appreciate the user-friendly setup, reliable performance, and supportive customer service team.

September 20, 2024

Really quick and easy way for customers to make contact and for you to provide a response. A notification pings on my phone as soon as I have a message. Helps build your customers confidence if they can make contact easily.

Mancub Prints
United Kingdom
10 months using the app
September 23, 2024

Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.

Sarah Layton
United Kingdom
7 months using the app
August 1, 2024

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.

The Alaska Frontier
United States
Over 2 years using the app

Support

Shopify can answer any questions you have about Shopify Inbox.

Developer

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner, staff information

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

  • Staff information

    Name, email address, phone number

View and edit store data:

Customers, products, orders, staff accounts, Online Store, Shopify admin, other services

  • Edit customers

    Customer data

  • View products

    Product listings, products, or collections

  • Edit orders

    Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment

  • View staff accounts

    Staff accounts

  • Edit your Online Store

    Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme

  • View Shopify admin

    Legal policies

  • View other services

    Apps

  • View other data

    Brand settings, checkout settings, locales, or price rules

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