Shopify Inbox

Connect with shoppers and drive sales with chat – for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Use Shopify Inbox to turn browsers into buyers

Key values section

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

App details

Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Re Re Boutique

    Location United States

    I used this app to help with communication with my customers. Its a very great app to use for great communication.

  • BYOE

    Location United States
    Time spent using app Over 2 years

    it's really amazing to have this resource. we are so grateful. thank you shopify for all that you do.

  • EGIFTHOME

    Location United States
    Time spent using app 4 months

    SHOPIFY INBOX IS GREAT APP TO CHAT WITH CUSTOMERS. ALL MY CUSTOMERS ARE ABLE TO TALK TO ME LIVE AND MORE SALES IS GOOD.

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