Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (5656 reviews)

Pricing: Price: Free
Rating: 4.7 (5,656)
Developer: Shopify

View demo store

Use Shopify Inbox to turn browsers into buyers

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Manage conversations from online store chat and Shop app.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Works with

Shop, Online Store

Reviews (5,656)

Overall rating

4.7

Counts per rating level

78% of ratings are 5 stars
4.4K
14% of ratings are 4 stars
772
3% of ratings are 3 stars
194
1% of ratings are 2 stars
81
3% of ratings are 1 stars
175

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

October 30, 2024

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Cleansmart

New Zealand

Over 3 years using the app

October 26, 2024

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

IHEARTBUGS, INC.

United States

Over 3 years using the app

October 27, 2024

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication.

The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations.

Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

ONFLAIR

Germany

Over 3 years using the app

Support

Shopify can answer any questions you have about Shopify Inbox.

Developer

Shopify

Website

151 O’Connor St, Ottawa, ON, ON, CA

Resources

FAQ

Support portal

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner, staff information

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address
Staff information

Name, email address, phone number

View and edit store data:

Customers, products, orders, staff accounts, Online Store, Shopify admin, other services

Edit customers

Customer data
View products

Product listings, products, or collections
Edit orders

Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
View staff accounts

Staff accounts
Edit your Online Store

Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
View Shopify admin

Legal policies
View other services

Apps
View other data

Brand settings, checkout settings, locales, or price rules