Reviews (896)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating user-generated content and social media posts, noting significant improvements in conversions and customer engagement. They praise its user-friendly interface, customization options, and seamless integration of features like product tagging and shoppable galleries. The app is recognized for its reliability and efficient handling of high traffic. Customer service, particularly from team members like Fede and James, is frequently commended for responsiveness and helpfulness in implementing feature requests and providing usage guidance.

Edited June 18, 2018

Awesome app UNTIL you have a problem. Worst support I have seen since I started my site on Shopify. Might be because the app is free.

After adding the product galleries code, it started messing with my checkout, cart pop-up store buttons and the product image display. The team responded a couple of times after I reported the issue. The responses did not help. I was told that the issue was forwarded to their development team after I constantly kept emailing them. Been 3 weeks now and no solution or as much as an update as to where things are. Ridiculous.

83 Oranges
United States
5 months using the app
October 11, 2018

Love this app, very friendly interface, and good features. It will be great if I can see the list of my products and images tagged for those products.

Hoaka Swimwear
Canada
6 days using the app
August 4, 2018

once you click on the picture price tags like 69,99€ will be displayed as 6999€.

Jcmaster
Germany
5 months using the app
January 25, 2017

Easy to use!! I had only 60 instagram followers and I got traffic by posting the snappt link.
I have more follows now. Hopefully they will become buyers.

Hairtodifor
United States
4 months using the app
May 17, 2020

Awesome app! We were previously using our built-in theme Instagram feed but with this app the feed looks so much better plus you can tag products to create social proof. I highly recommend it to every shop owner out there!

Maxima Bridal
Canada
6 days using the app
Edited January 30, 2023

It is a good tool, but it shows only a gray band on product pages that do not have UGC, which breaks up the sophistication of the shop design.

Update 2022/12/22
I was told by customer support that it was impossible to get rid of the gray box before, except by using the Fallback Gallery feature, but they have now solved the problem.

It would be a better tool if it were possible to analyze the performance of each UGC in more detail. The goal of UGC is not to get published, but it is also important to make improvements based on performance.

MUSUBI KILN
Japan
4 months using the app
Sauce Social Commerce replied December 15, 2022

Thank you for bringing this to our attention and for taking the time to leave us a review. We appreciate your feedback and take it on board.

There are a few options to remove the 'grey band' you are seeing in your product page galleries. You can use the Fallback Gallery feature to fill the gallery with your most recent images for a richer customer experience. Alternatively, you can remove the background from the section where there are no items to display so it does not appear grey. I have sent you a direct message just now, as we'd be happy to help you with this if you wish. Best, Fede

March 6, 2018

PRODUCT DOESNT UPDATE ON WEBSITE

Cnvsult
United States
5 months using the app
February 5, 2017

I am really impressed with this app that I had to go out of my way to review it!

Its simple to set up, support were really useful, and now I can have a stream of select Instagram photos, with a link to buy them. Perfection! Before this app - I was using a social streaming app anyway, so to be able to select which photos to stream, and then also add clickable links, that's golden.

Aromaluxe London
United Kingdom
5 days using the app
April 29, 2020

Easy to setup. Did majority of the code installation myself with their helpful guides. One thing to note: It picks up images that have your IG handle mentioned in the caption and not tagged in the image which is annoying. I hope they will add the tag function. I still have a few questions around the app and e-mailed the team, currently waiting on a response. However, overall I am happy with the app and would definitely recommend.

Black Coral xo
Hong Kong SAR
5 days using the app
October 11, 2018

Nice app and user friendly. I would prefer if the customer didn't have to click the link in insta to be taken to your snapppt shop. I've only just implemented, so I'll see if insta followers will click my link to be taken to my shop page. However, I have placed it on my website to make it super quick for my customers to shop from my home page. Fingers crossed.

Vegan Home Beautiful
Australia
4 months using the app