Reviews (896)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating user-generated content and social media posts, noting significant improvements in conversions and customer engagement. They praise its user-friendly interface, customization options, and seamless integration of features like product tagging and shoppable galleries. The app is recognized for its reliability and efficient handling of high traffic. Customer service, particularly from team members like Fede and James, is frequently commended for responsiveness and helpfulness in implementing feature requests and providing usage guidance.

March 13, 2020

Super confusing UI and horrible customer support. We've had some simple requests for info after the theme wouldn't auto-install and the code couldn't be implemented. Close to a dozen emails later they refuse to give us simple information, nor message us back. Terrible app and people.

ABLOC
United States
About 1 month using the app
Edited February 25, 2019

Don't like writing bad reviews. Had high expectations. Unfortunately, I had no support from this app. It stopped working without notice and contacted support staff in many occasions without and answer.

Pampas Fox
Sweden
About 1 month using the app
October 30, 2017

I have products on my shopify, I followed the step by step to install the app but I could not see the products added. What do I have to do?

Duthiers Shop
Brazil
28 days using the app
February 15, 2017

Very neat app. Easy to install and totally intuitive. We love it.

Drehmoment Bikes
Switzerland
1 day using the app
January 27, 2019

Great app. Love it. Easily you can create clickable links to your product and improves conversion rate.

InStore18
India
26 days using the app
May 5, 2017

1 star because they didn't take the hint to unsubscribe from any and all unsolicited e-mails.

Had to blacdklist their domain and every single Source IP in order to stop getting e-mails.

Tweegsters Bricks
Canada
28 days using the app
April 2, 2019

I can't signup to Snapppt, it just say opps something went wrong....! It doesn't say anything on their app and there's no way contacting them

DeiaClothing
Sweden
28 days using the app
Edited July 3, 2018

Initially, it worked out great until some issues surfaced with product updating & price updating.

1) Product updating: Once you upload images to your Instagram, it might take awhile before it appears on the Snapppt platform, the support team might ask you to add in some codes (but not explaining how to).

2) Price updating: Almost the same as the top issue, but this one never got fixed. Uploaded new images onto Instagram, and it got updated onto Snapppt, but the prices reflect wrongly.

*Support team response delay: I inquired on 20th June and got a reply on the 26th June, not something that you want to experience if you're running your online business. Followed the support team's instructions (P.S.: You have to figure out what they are saying yourself if you have no idea about codes) and yet, the problem still persists so I sent a 2nd email which was 3 days ago.

Final verdict: Snapppt may be good for you IF you don't experience any issues, but once you do, prepare for a long wait, if not, switch over to some other Instagram apps, don't let their inefficiency affect your business.

Hewhom
Singapore
27 days using the app
October 15, 2020

BE AWARE before you install and spend your time linking product pages to each IG post photo... If you're only using the Free version, you ONLY get to choose and link to 50 IG posts for free. You cannot change them or choose others instead once you've reached the 50 max. Quite disappointed!

Terra Powders
United States
About 1 month using the app
February 28, 2018

Still working my way thru as I I'm not seeing any engagements thru this process, but I'm determined and it's only been a cpl days! I do like the concept and functionality. What I don't get is that my customers now have to go to another site to click on a link to get to my site? Is that correct? Forgive my ignorance, like I said, it's been only a cpl days.

The Wud Shop
United States
About 1 month using the app