Reviews (896)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating user-generated content and social media posts, noting significant improvements in conversions and customer engagement. They praise its user-friendly interface, customization options, and seamless integration of features like product tagging and shoppable galleries. The app is recognized for its reliability and efficient handling of high traffic. Customer service, particularly from team members like Fede and James, is frequently commended for responsiveness and helpfulness in implementing feature requests and providing usage guidance.

January 25, 2017

Easy to set up, easy to use! Very user friendly platform and will hopefully send more customers to my shop! Highly suggest!

Ittikid
United States
6 days using the app
February 3, 2019

This is a no-star product, fit only for low-effort shopify sites with extremely weak or completely disposable brand identities. If you're serious about your business and customer retention, this app isn't for you.

Free seems like a great price, but this app doesn't exist for your benefit. Avoid it unless you're happy with the idea of deliberately poking holes in your conversion funnel for the benefit of the Snapppt development team.

On the plus side, installation is very simple, it all seems well coded, and the interface is clean, (although effectively impossible to customize). Viewing it solely from a technical perspective, it's very well executed.

On the negative side, showcasing your brand is not a priority here. The app aggressively hijacks your instagram content, your site, and your hard work, turning you into little more than a marketing drone working for Snapppt.

Image overlays, Snapppt logos, and persistent links are prominently displayed as often as possible, drawing customers away from your ecosystem and your store at every opportunity.

Find a different solution that actually works for you. If you install this one, you're working for Snapppt.

aboniks
United States
4 days using the app
November 7, 2017

If you could rate an app at Zero this would be the one! It doesn't make Insta shopable, it just displays Insta on your site. Futher to that it doesn't seem to update when you add new posts.
We added one display type and it looked aweful so changed the design to the carusel dispaly... only to find that it's then got both on your site!!! We asked support and they didn't understand the question until the 2nd time I asked, then they didn't help, they just sent me links to pointless pages that still don't help.
When you install the app it auto embeds code on your store, code that doesn't remove when you delete the app... but anoyingly they won't tell you where the code is on your page, I have asked a shopify expert and they can't seem to help with this either.... it's a total nightmare of a situation with no support at all.

But the worse thing is your sites load speed... the took ours to over 10 seconds!!! That's SEO suicide. DO YOURSELF A FAVOUR AND FIND ANOTHER APP, DON'T USE THIS ONE AT ALL.

Global Gym Wear
United States
2 days using the app
April 2, 2019

I tried serveral times to sign up but everytime the instagram authorization fails. I asked the support for help but nobody answered

P U R V I D A
Germany
2 days using the app
November 29, 2016

So far the app is working great. It's so nice to have a free option for this.

Mortal Threads
United States
About 1 hour using the app
July 26, 2016

The idea is great and I wanted to like this. The website dashboard is beautifully designed.
The code didn't work on my site. Grids didn't show etc.
The 1 star is for the lack of support. They have a chat system but no one is looking at it. I have had 0 replies. For an app in beta (for any app), customer management is essential. Here I got nothing. It's a shame, because in principle the product looks good.

Harry Spring
United Kingdom
1 day using the app
December 5, 2019

Tells you it added links to your instagram photos but when you go to the instagram feed no links are there. POS!

HairyFoot.Com
United States
About 20 hours using the app
August 16, 2018

NOBODY CAN HELP !! POOR SUPPORT

Douhalgsm
Spain
About 20 hours using the app
September 25, 2019

Unfortunelty doesnt work for me either displays on laptop but not on phone, hope someone can fix this it looks like a good app

The Wrecking Pit
United States
About 17 hours using the app
January 26, 2017

Pas contente pour le moment gratuit espérons-le????

Cosmenaturbiovrai
France
About 13 hours using the app