Sauce: Instagram, TikTok & UGC , 884 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, customization options, and integration of user-generated content. They value its video commerce features, tagging system, and the ability to display social media on their websites. The app's role in boosting conversions and providing social proof is also praised. The customer service, especially from Fede and James, is commended for its responsiveness. Merchants also like the app's feature of shopping directly from Instagram pages, providing a shoppable Instagram feed on Shopify sites, and transforming Instagram feeds into clickable pages with direct product links. It's recommended for businesses aiming to increase Instagram traffic, improve sales, and offer a seamless shopping experience.
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TERRIBLE APP DO NOT USE. IT DOES NOT MAKE YOUR INSTAGRAM SHOPPABLE IT GIVES YOU A LINK TO PUT IN YOUR BIO SO PEOPLE CAN SEE A PAGE TO SHOP THE PHOTOS. COMPLETELY POINTLESS. DONT WASTE YOUR TIME LIKE I DID
I have logged in with this app already. I recently changed my insta password so I was trying to log in to this app again from Shopify but it's not working anymore. not sending a reset password either. If I try to sign up again it says this user id already exists and I tried their live chat and send a message for help. Nothing, nada. I feel so lost and this app put me in a loop I feel I can't get out of. :(
I've followed the instructions, but it's not working on my feed and I cant find a customer service number, email or contact anywhere. How are we supposed to contact you for help?
It looked great when we downloaded it and started using Snapppt, but it didn't put prices on our feed nor the tags to shop, and only made us change our actual website with theirs.
impossible to delete or deactivate your account! Does not make your actual instagram shoppable.
Super confusing UI and horrible customer support. We've had some simple requests for info after the theme wouldn't auto-install and the code couldn't be implemented. Close to a dozen emails later they refuse to give us simple information, nor message us back. Terrible app and people.
Don't like writing bad reviews. Had high expectations. Unfortunately, I had no support from this app. It stopped working without notice and contacted support staff in many occasions without and answer.
1 star because they didn't take the hint to unsubscribe from any and all unsolicited e-mails.
Had to blacdklist their domain and every single Source IP in order to stop getting e-mails.
I can't signup to Snapppt, it just say opps something went wrong....! It doesn't say anything on their app and there's no way contacting them
Initially, it worked out great until some issues surfaced with product updating & price updating.
1) Product updating: Once you upload images to your Instagram, it might take awhile before it appears on the Snapppt platform, the support team might ask you to add in some codes (but not explaining how to).
2) Price updating: Almost the same as the top issue, but this one never got fixed. Uploaded new images onto Instagram, and it got updated onto Snapppt, but the prices reflect wrongly.
*Support team response delay: I inquired on 20th June and got a reply on the 26th June, not something that you want to experience if you're running your online business. Followed the support team's instructions (P.S.: You have to figure out what they are saying yourself if you have no idea about codes) and yet, the problem still persists so I sent a 2nd email which was 3 days ago.
Final verdict: Snapppt may be good for you IF you don't experience any issues, but once you do, prepare for a long wait, if not, switch over to some other Instagram apps, don't let their inefficiency affect your business.