Reviews (477)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.
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Fabulous product and even better customer service. The Intuitive Shipping team made setup easy with a personal video chat and continue to assist me through email and video chat with any questions I have. The best Shopify app experience I've had yet.
This app is a game changer for anyone looking to provide more accurate shipping rates to customers based on dimensional weights. The customer support team was great when I struggled with the setup. Looking forward to using this app to improve the precision of our shipping processes.
Thank you for taking the time to share your experience with Intuitive Shipping. We're glad to hear you got the assistance you needed from our support team, and we hope that Intuitive Shipping helps you succeed with shipping. Please don't hesitate to reach out to our team again if you have any questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Paul Cann and his team are exceptional! Quick to answer my questions and quick to help with any issues. For all your shipping variation needs, this is the app to get. Thank you Intuitive Shipping team!
This app has worked very well for our store. I have rather complicated shipping and I was able to set it up for a way that works for my products. I really like the activity feature that lets me see what was added to the shopping cart and the shipping prices that were presented. This allows me to go in and tweak the rates.
The Onboarding session offered made the set up so much easier and quicker. But, the best part of this app is the customer service. I had an issue on the Saturday of a long weekend. Although it turned out to be caused by a break in Shopify (due to me upgrading to a higher level plan) and not with their app they responded quickly and were able to point me in the right direction to get a solution. They even followed up a couple days later to see if everything was working. Amazing team!
Thank you for taking a few moments to share this! We're glad to hear that you've been able to take advantage of our free onboarding session to help make your setup process smoother. It's great to hear that you got the help you needed over the weekend. We do offer limited support on weekends and holidays, and we typically respond within less than one business day. So please don't hesitate to reach out if you get stuck on something or just have a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
We have some pretty unique shipping scenarios with our combination of local and shipped services, and no other apps we looked at could really give us what we needed. Our most complicated scenario being our services that need a mileage charge included based on actual travel time.
Enter Intuitive Shipping. Any scenario we've asked about, we've been able to set up. We booked an onboarding/assistance call which was super helpful and easy to do. Any issues that arise (user error, not the app!) are resolved quickly (big shoutout to Michael Janes!). Even when an issue arose that they didn't have an immediate answer to, we were able to resolve it ourselves with their extensive knowledge base.
The app's interface is clean and easy to navigate, and overall it's been a great experience using Intuitive Shipping.
Thank you so much for taking time to share some of your experiences with Intuitive Shipping! It's great to hear that our scenarios are giving you everything you need to manage a complex shipping setup, and that we've been able to handle all of your requirements. We appreciate that you're not only taking advantage of our free onboarding service, but our self-help articles as well. And our Dev team especially appreciates the love for our UI. If you do run into any issues or have any more questions about Intuitive Shipping, Michael and the rest of our support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager
I have a very complicated shipping scenario for my store, among all the shipping apps , only this app can validate my requirement
This has helped us so much. We're still working out some of the little things right now, but it's been great. Their customer service is unreal helpful, too!
Thank you for the kind words! We're glad to hear Intuitive Shipping is helping you succeed with shipping. Our team is always here if you have a question or need assistance. Let us know!
Best regards,
Ron Anderson
Customer Experience Manager
This app is amazing and the support team is more than helpful. Always willing to hop on a call and figure it out to meet the needs of the business. Intuitive Shipping was exactly what we needed to solve for complicated shipping logic. Hands down best service out there.
Thank you so much for the kind words! I'm so happy that Joel was able to work with you on Wednesday to get the configuration perfected before the launch.
On a personal note, I've always been a fan of STARK and love the company's history (textiles are my kryptonite). Ashley's designs for Ashley Stark Home are incredible, meeting a delicate balance where even though most of the pieces are quite neutral and will fit into different spaces, they are all statement pieces.
As the brand expands and your shipping needs change, please never hesitate to reach out to our team for guidance. We are always happy to help :)
Warm regards,
Sharon
Co-founder/CEO
Fantastic customer support. App was able to handle all shipping needs. Really appreciate having access to all features, and being charged according to number of order. Previous app, I kept feeling restrained by limitations every change I tried to make. Thanks Intuitive Shipping!
Great app ! So much possibilities and flexibility. We tested many solutions, but Intuitive Shipping can really be considered as the "Swiss Knife" of all the apps. Michael and his team have been just amazing in support by answering questions and finding solutions for my website issues. I can only recommend, tanks so much !