Inventory Source , 215 reviews

Overall rating
4
Counts per rating level
  • 62% of ratings are 5 stars
    133
  • 16% of ratings are 4 stars
    35
  • 4% of ratings are 3 stars
    9
  • 2% of ratings are 2 stars
    4
  • 16% of ratings are 1 stars
    34
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to integrate large product catalogs from multiple suppliers and its automation features, including automatic updates of inventory levels and prices. The customer service is praised for its quick response and helpfulness. Some merchants have reported issues with inventory syncing and product data accuracy, but these are usually resolved promptly. While some find the pricing high, others see it as a worthwhile investment for the time-saving benefits. This app is especially beneficial for large-scale e-commerce operations.

Edited January 4, 2019

Terrible experience! The app is too complicated. Not worth the frustration. I only had this app for two days and I'm already fed up with it.

Ecom Outlet
United States
1 day using the app
Inventory Source replied April 22, 2019

Thanks for taking the time to provide your feedback. It looks like one of our team members tried reaching out to you to learn more about your issues and to help, but got no response.

February 17, 2021

It says there's a free plan. There isn't. $99 a month is too much to invest in something for a new business that might not bring in any money. I don't need full automation this early, and I certainly am not paying outrageous fees for something when I can just go to the wholesaler and buy merchandise without the middleman. Maybe once my business is more established. I am so sick of companies claiming there is a free option when there isn't.

Addicted Geeks
United States
About 2 hours using the app
October 15, 2012

I signed up 4 days ago, and Inventory Source has failed to import my products from one of my vendors. Although the team has been replying promptly, but they have failed to resolve the issue. I keep getting emails saying Products 0, Success 0, Failure 0.

AtCheap
Edited July 24, 2018

Update July 24, 2018

Inventory Source is now removing products from my store for no reason, and is no longer picking up products from D&H properly. I make sure that the option to remove out of stock products from the store is disabled in IS, and the removed products have since come back into stock, yet products still keep disappearing from my store.

I contacted their support and they were unable to provide a solution, now I have a customer who is looking for one of the products that has just come into stock, but IS keeps un-publishing the product every time it updates, and I have to manually re-publish it again.

Their support is now totally MIA, and I have a potential sale hanging in the balance. As a new business this could be make or break for me. My dreams of becoming an entrepreneur are hanging in the balance in IS is just effin' the dog.

Not happy.

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Update June 4, 2018:

IS is now working, and products seem to be syncing to my store.

The directory of customer success reached out to me, in an effort to make amends. I appreciate that. I don't feel it excuses the over a week long process to get this set up, or the fact that it took a negative review to get IS working, but I can appreciate that sometimes things go wrong.

I will keep updating my review as things move along. So far, I finally feel like things are moving in the right direction, though the on-boarding process was much longer than I expected. I hope it ends up being worth it.

----------Old Review---------
I can't believe how much trouble I had with this app. Right now, I don't even believe that it works at all. Because after weeks of going back and forth with support, they keep coming up with excuses as to why inventory syncing won't work. Right now, I've literally paid money for no reason, other than to give them money for services not rendered.

Trust the other 1-star reviews. I should have and didn't.

Ccdcweb
Canada
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