Inventory Source , 206 reviews
Inventory Source does a good job of syncing inventory once a day. We use the app to synchronize inventory with distributors.
I am going to write a review and update it as I experience their customer support. When you initially sign up, you won't be able to do much at all other than look at features you can use once you DO sign up for a subscription. That appears to be $50.00/mo at base level.
I did sign up and chose my existing dropshipper as my subscription. I was dismayed to find that I could not finish integration and get started. Their team has to step in and do that...and that's totally fine. I got an auto response after signing up but no next step email until 1am in the morning. I had already called support to ask about it and the kind lady did tell me to expect a 1-2 day time for that. Really?!?!
So, I now wait, having paid this $50.00/mo. to hook up dropshipping with my ecommerce store. I guess my only complaint so far is that the company seems to work in a waaaaay different time zone than Central US and the time it takes to get started is a few days. But support was responsive, kind and informative.
We are continuously having inventory syncing issues. This is happening on a weekly basis, and now going on 72 hours with no update at all to inventory numbers. It's especially worse over the weekends when support is not available, or doesn't respond to your messages about the issue. It has been causing, and can cause and has caused orders to be canceled because warehouse will say they are out of stock. We have no idea what inventory numbers are after 3 days of no updates yet we must continue to process orders. Software is improving some but some simple things that would make it more user friendly and more adaptable rather than constantly having to view multiple pages for data are missing still, though suggestions have been made. Support team is helpful but it's a constant state of back and forth emails due to software issues. Time spent would be more valuable finding more profitable products to sell rather than emailing back and forth issues.
Good source of products, but I lacking in the user interface. You can't sort or filter through the feed easily. Also, it would be nice if there were more customization options such as tags, product type, etc. from the customization screen. The suggested MSRP for the majority of the products I've imported are WAY off. With that said, I've been able to import 200 products to my site and the sync has been reliable.
For my part, it works so so, I have a hard time doing what I need, either my knowledge of inventory source or it is not designed for what I need.
Thank you for taking the time to provide your feedback, and we would love if you please reach out directly (we can’t locate an account with your store name) to learn more about your experience with us.
Addition to my initial review below:
IS contacted me and refunded me for my troubles. I think this was very honorable. I believe they will do the right thing, it just takes a long time, and it takes getting in touch with the developer. I think they were honest with the outcome, just expect up to a week to get your issue handled.
No I would not use it again. It was great to get products on there quickly. But they did not update inventory daily as promised. Tickets sometimes took 4 days to answer. The IT department would not take responsibility for uploading products (a supervisor later did take responsibility in a kind way), I had spent 2 hours deleting, after canceling my account the day before. The errors cost me about 4 hours of work in corrections. I do believe they would have eventually corrected it, but it was urgent so I was not banned from Google Shopping.
This app works well. If you do run into a problem the support team is there to help. The downside of this app is the very high cost of this service.
shame you cant transfer things like theme settings, and background images etc, i wanted the store stores to look identical, just for two different countries.