Reviews (129)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

February 25, 2021

I am doing E-commerce business from last 1 year i think this is the best app i have ever used in term of service Especially I want to thanks Arbaaz, khan and Mayank
they always help us whenever we get any problem they always help us Thanks to all team we really appreciate your service to our company

BettersDeal
India
7 months using the app
December 29, 2022

iThink Logistics strive hard to get the shipment delivered to our customer on time and at the remotest location. NDR and RTO are also considerably reduced.
Special thanks to our POC Sneha Tervankar for taking prompt action.
Looking forward to have long term partnership with iThink as our preferred ecommerce partner.

Mecraaz
India
6 months using the app
September 17, 2021

I have been using iThink Logistics from 3-4 months and happy to say I am Fully satisfied with there service. Unlike others they give better service at a reasonable cost also till now i haven't faced any issues like weight related and also has 1 days instant COD remittance settlement feature. Highly recommended.

Pevilyn Jewellery
India
6 months using the app
Edited January 5, 2022

I think is a best logistics company. We are really happy with your service & also very good support from Mehul Vora. all staff & founders are very helpful. Thank you I Think team.

nyka fab
India
6 months using the app
Edited September 13, 2021

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better.

Lens Caravan
India
5 months using the app
April 21, 2022

We are really happy with the service & the quick support we get from the representative Arbaz Qureshi and other staff. Overall it's been a great experience. Thank you Ithink team.

Zouk
India
5 months using the app
April 8, 2021

Easy to use, Service is also good & ithink logistic team is always available to solve every queries of us.

Gleamrush
India
5 months using the app
Edited December 23, 2021

Big thumbs up for their services. I have been using iThink for more than 3 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Shiprocket for this specific reason only) they have dedicated member to resolve issues. Special thanks to Sagar from Accounts and Sagar from Sales Team for quickly resolving any issues that I faced since the day I started here. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

Stickerdise
India
5 months using the app
September 27, 2021

Its a very nice app to use. Its smooth and has not glitches as well. Very easy to install as well. As of now have not faced any issues.

Neyah beauty
India
4 months using the app
February 23, 2021

iThink logistics is good in terms of service. We get good support from ithink team and Dhara. Good in terms of delivery.

Trade Saree
India
4 months using the app