iThink Logistics

zero customer support , fraud app

Scam Company do not use there service

Excellent service by iThink Logistics! A special thanks to Ameer for always being responsive and supportive. Great performance and vendor handling. Highly recommended!

A big shoutout to Ameer from iThink Logistics for his fantastic support! He’s always available to assist and resolve issues quickly. The overall service, performance, and vendor support from iThink Logistics have been excellent. We truly appreciate the partnership!

We are very happy with the service provided by iThink Logistics. Their performance and support, especially towards vendors, have been excellent. The team is responsive and always ready to help. Great experience!

We would like to extend our appreciation to iThink Logistics for their outstanding service and continued support. A special mention to Ameer, whose professionalism, prompt responses, and dedication have made a significant difference in our day-to-day operations.

Ameer has consistently provided excellent assistance, ensuring smooth coordination and timely resolution of any issues. His support to vendors has been commendable, making the logistics process more efficient and hassle-free.

Thank you, iThink Logistics and Ameer, for your continued commitment to service excellence. Looking forward to a long-term and successful partnership.

i have use this platform more than 1 month after i am writing this review. No Professionalism, they are not able to pickup regularly, 80% reverse order fake attempt and cancel, overall 12% delivery down, i have share delivery data of different platform for proof but they have no solution. always i receive answer "update you within... " but i never get update.

if you have ecommerce business please do not try this platform.

Mayuri ma’am thankyou so much best support your thankyou so much very very thankyou so much

Mayuri mem doing very good and very impressive work every shopify business should prefer i think

I really liked the service of iThink
Fast service
Solve the problem quickly
Thank you pragati Mam And IThink Also

The company is good ,I am using from last 2 years ,the team is good always help me with my queries,I will advice to get connect with them & also the manger bhakti id very helpful

It's a good company ,i am a seller from last 2 years ,the team is very helpfull ,to solve all the queries,& also my manger is also very helpfull manager bhakti

Good service✔

Kindly beware from selecting this company to be your shipping partner. They are all scammers and never provide you with an immediate resolution. They have a terrible support staff,( Sailee Raul and Sanehal Pandey).They sent one of their employees to measure a product at home, but they later claimed that the employee didn't know how to measure. Our product weight is 0.750 grams, but they said it was 1.50 kg, and he measured the products and our volumetric weight incorrectly. They just copy pasted the same answer till month and month. Even they falsely marked your return lost shipment as return delivered after one month of complaint and said to you that we can not provide POD as it is RTO delivery. So be careful and suggest that you not choose this company any way you have another better option in the market. This is my honest review that we faced.

Worst customer service Experience ever. Their delivery partners don't handle products with care. Almost 70% of RTO products came and they can not provide any solution till the time.

I believe that this logistics company is a huge scam. Their entire procedure is dishonest. Worst logistics firm I've ever seen. Nobody takes responsibility for seller or customer care. It's a zero-star review based on my worst-ever experience. Even the owners and managers are phony and incompetent. In this case, it is your obligation to deliver the package; they accept no liability for it. solely focused on profit (higher delivery costs than other). Only the positive things are spoken by the sales team before the courier leaves and no one answers calls. They keep generating money by posting fictitious comments on order status and occasionally returning shipments to sellers so they can charge both ways. No one is available to handle delayed shipping issues.

In this all google good review are fake

please do not prefer on google review.

please do not prefer this company and very disappointed.

This is my personal working experience with this company.

Even I don't want to give them 1 star 0 is good for this fake company

Thankyou

Hello, I'd like to bring something to your attention. Generally, the UI and tools are commendable. However, there's an issue regarding fetching store orders from Shopify after integration. Could you kindly investigate this matter?

iThink Logistics redefines efficiency in the logistics industry. Their intuitive platform, unwavering reliability, exceptional customer service, flexibility, and commitment to sustainability set them apart. From seamless operations to timely deliveries and eco-friendly practices, iThink Logistics exceeds expectations. For businesses seeking a dependable logistics partner, iThink Logistics is the top choice.

Thanks to Pragati Ji and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Pragati Ji. She is pretty skilled and can quickly resolve our queries...

My shipment is stuck in warehouse since 5th Jan, Not getting any updates.

I've been trying to call iThink Logistic for the last 72 hours, but their 'busy' agents are always just busy with files.
Their support is getting worse and it's making experience horrible. Really frustrated!

Really tough to get hold of iThink Logistic's customer support. Always unavailable and it just wastes so much of your time.

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Thankful for Mr. Atif's Assistance.
I had a delightful experience with Mr. Atif from the logistics company's team.

He personally reached out to address the issues I mentioned, including the manipulation of shipping partner recommendations and RTO staff misconduct. His sincere efforts and dedication to resolving my concerns have turned my experience around.

iThink Logistics isn't just a courier company; it's a strategic partner. They've streamlined my shipping process, saved me money, and helped me deliver happy customer experiences. If you're an e-commerce seller looking for a reliable, cost-effective, and customer-centric shipping solution, look no further than iThink Logistics. Give them a try, and I guarantee you'll be writing your own positive review in no time.

Thanks to Bhumika and ITL team. Good And Fast service/fast delivery/all time available for help us. We have key account manager Bhumika. She is pretty skilled and can quickly resolve our queries.

If you stop working with them they will hold our remittance amount and even response after give 1000's of call mgs and mail. My 19500 has been put on hold and they don't even bother to solve the issue it has been almost 1year. One of their employee from accounts team is now calling and asking to start work again on Ithink so after that we will resolve your matter on priority.

The app is easy to use , have been using this for the past 6 months. The service is phenomenal and quick by Sneha, my account manager.. I recommend this app personally, go for it!

I have been using it for many times in Hello but now the service is the worst

So do check once before using and one more thing if you like 35% to 40% RTO chargeable then use it as it gives double return in RTO category.

And if you don't want to hear too many excuses in giving refund because of lost parcel then you can definitely go with this otherwise use some other

And don't join with it, after missing the parcel, they will tell you any technical excuse and tell you that it is your fault.

Pre-paid parcels will also be returned. If you send parcels to many places, your customer will have to go 10 KM away to pick them up.

And those people will not do door step delivery and the special thing is that these people will not tell you beforehand otherwise your parcel will be returned and you will have to pay for it as well.

Even when some shipping company does not deliver on any pincode, these people will take the parcel and will do RTO and will keep taking money from you.

When a company pick up your parcel and your parcel will remain at its where house for 10 days, will not start shipping.

Specially after 3 days it is not their responsibility for your parcel to get lost and show the delivery but customer didn't get it for whatever reason it is your responsibility this is your experience after working with them you ask them this question done first

And when you stop sending the parcel through this, then these people will hold your balance from the remittance by showing one or the other reason and will not give you your money and after complaining, these people will keep forwarding your complaint from this department to that department. But you will not get any answer other than I get it done in your head, these people do not give any answer. My payment is rotating like this since 3 months

That's why you are requested to work after seeing all this thing once before getting fraud.
At the time of opening the account, everyone will talk correctly, they will show big sky dreams later, who are you?

We have been in the eCommerce business for so many years, was always facing the problem with NDR many times we use to get fake remarks. Now we are shipping with iThink Logistics and the problem of NDR is fully solved and they have a user-friendly dashboard and I am making more profits now and getting live NDR reports. iThink helped us to reduce RTO 10 %. Also out customer Success executive Arbaz is very helpful he visits our office time to time to assist us.

I am using this app since 2+ years, whenever we faces any issue my account manger Devanshi & Arbaaz are on toes to help me out, I would suggest every Ecommerce seller to experience their services as they are having experienced & skilled staff.

I think is a best logistics company. We are really happy with your service & also very good support from Mehul Vora. all staff & founders are very helpful. Thank you I Think team.

Delivery Experiance is very good helping staff with fast Delivery Also taking good care Of NDR. Keep I Up

I use Ithinklogistics for shipping my order's for my website • https://pro-sellers.in/ I am happy with the support and working with Ithinklogistics is really awesome my RTO Ratio is very less & thanks to all the member's hiral mam / Kinjal mam / Mayank / dilip sir always there for help when we needed ! If any one looking for courier service aggregator and thinking with which logistics service provider you should ho with k would highly recommend to go with Ithinklogistics i have tried almost all major service provider and i am working currently with Ithinklogistics and i have seen ↓
• best customer support • my rto ratio has come down drastically
• awesome AI interface • easy order creation & cancellation • start shopping with just adding ₹100 in wallet • Next day Cod remittance • Personal account manager who will help you with each and every query in real time & more Pro-sellers ®

Big thumbs up for their services. I have been using iThink for more than 3 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Shiprocket for this specific reason only) they have dedicated member to resolve issues. Special thanks to Sagar from Accounts and Sagar from Sales Team for quickly resolving any issues that I faced since the day I started here. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

They have given us a key account manager. He is pretty skilled and can quickly resolve our queries. We are not left unheard.They are always happy to help us thanks to Bhumika and Team for your support.

We are using Shopify for a long time its the best and wanted to find something similar for our delivery. We came to know about iThink logistics. Both of them run super smooth together. We love Shopify and iThink logistics.

Big thumbs up for their services. I have been using iThink for more than 1 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Nimbuspost for this specific reason only) they have dedicated member to resolve issue. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery

Their Services are Good.The RTO rate is low with Ithink Logistics because they try to reattempt the undelivered product 5times, .
They always Response fast and try to solve the problem soon .

Their customer service is the best we are loving to work with them. We like sevice of ithinknlogistics. We are safe about payment that is best point with Ithink Logistics.

Bast Service quality in logistics, Very good and supportive service. Refer to start. Best work in Indian eCommerce.

we like sevice of ithinknlogistics. We are safe about payment thats best point with Ithink Logistics.

t think support very good also satisfy this logistics also better experience this ithink application .
thanks for good supporter

Big thumbs up for their services.
Unlike other shipping companies they have dedicated member to resolve issues.
Special thanks to yogita jain for resolving all my courier releted issues.

1. Their Services are very Good.
2. We really enjoy their services.
3. The RTO rate is very low with Ithink Logistics because they try to reattempt the undelivered product 5times, and they Call the customer personally.
4. The best thing about Ithink Logistics is its customer service. They always Response fast and try to solve the problem as soon as possible.

We are using Shopify for a long time its the best and wanted to find something similar for our delivery. We came to know about iThink logistics. Both of them run super smooth together. We love Shopify and iThink logistics.

I have been using iThink Logistics from 3-4 months and happy to say I am Fully satisfied with there service. Unlike others they give better service at a reasonable cost also till now i haven't faced any issues like weight related and also has 1 days instant COD remittance settlement feature. Highly recommended.

very nice interface . work fast with smooth sync processing order and ithink team work fast and friendly also recommend to use ithink

We are getting excellent services and support from Customer Service Team. We are really very happy working with I Think Logistics.

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better.

I Think Logistics is True Value Services With Every Single Need Of E- Commerce Website. Everything Is Perfectly Handled, Staff Is Too Good And Very Polite, Special Thanks To Bhumika Mem, Dilip Sir, Mayank Sir For Be The Best NDR Resolver I Ever Seen.

Awesome Services and Also, appreciate the service provided by ithink team and specially sales person Bhumika and Panel support also best and Ithink website is too easy to use.. Wonderful..

GOOD APP LESS RTO PERCENT AND FAST FOLLOW UP IN ANY COMPLAIN GOOD SERVISE TILL NOW.ITHINK PORTAL IS ALSO VERY EASY TO USE.

I Used this app for my daily order process and it's really good and easy to process and I think team is very helpful for the any query they are always ready to help and solve our query ASAP.

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better.