Reviews (131)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making order processing and scheduling straightforward. They highlight the reliability and timeliness of its pickup and delivery services, essential for customer satisfaction. The customer support team is noted for its responsiveness, with specific staff members often commended for their dedication. Competitive pricing, reduced shipping errors, and real-time tracking features are also highly valued, improving business operations and reducing Return to Origin (RTO) rates. The addition of dedicated account managers provides a personalized service, enhancing merchant satisfaction.

April 7, 2021

Its a very nice app to use. Its smooth and has not glitches as well. Very easy to install as well. As of now have not faced any issues.

Enduring Grace - Men's Fashion
India
Over 1 year using the app
September 17, 2021

1. Their Services are very Good.
2. We really enjoy their services.
3. The RTO rate is very low with Ithink Logistics because they try to reattempt the undelivered product 5times, and they Call the customer personally.
4. The best thing about Ithink Logistics is its customer service. They always Response fast and try to solve the problem as soon as possible.

bigostriz
India
Over 1 year using the app
Edited January 23, 2023

The app is easy to use , have been using this for the past 6 months. The service is phenomenal and quick by Sneha, my account manager.. I recommend this app personally, go for it!

Garspelle
India
Over 1 year using the app
December 20, 2021

Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery
Good Service
Fast Delivery

RigloziMart
India
Over 1 year using the app
May 18, 2023

We are working with I Think logistics and we are satisfied with service and rates.
we have faced very good co operation regarding claim issues satisfactory...

Archittam Fashion
India
Over 1 year using the app
December 23, 2021

They have given us a key account manager. He is pretty skilled and can quickly resolve our queries. We are not left unheard.They are always happy to help us thanks to Bhumika and Team for your support.

Saree Suit
India
Over 1 year using the app
September 6, 2021

Support system is very fast but need to more focus on courier partner...
over all good experiences..

Westide Store
India
Over 1 year using the app
September 14, 2021

it's a great app. easy and efficient. The service received from them adds value to our business . Thanks

Traya
India
Over 1 year using the app
February 27, 2021

They have given us key account manager. He is pretty skilled and can quickly resolve our queries. We are not left unheard.

HP Styles
India
About 1 year using the app
June 15, 2021

It was great shipping platform I have ever used. We used many shipping platforms for our e-commerce website, however, the service is too good, all employees are so supportive and my query also got resolved on time. Fast delivery, quick response, a budget price that's all we all entrepreneurs need.and it was all available on ITHINK PLATFORM.

Sajjan Mens Wear
India
About 1 year using the app