Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies uploading designs and managing products. They praise the high-quality output, noting vibrant colors and sharp details, and enjoy a diverse product range including unique items like shoes and handbags. Competitive pricing and responsive customer service are highlighted as key benefits, along with easy integration with online store platforms, contributing to business growth and customer attraction.
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Très bien content de l'appli, J'ai retrouvé ce que je cherchais par cette application. j'espère retrouvé très prochainement des chaussures ;) !
I'm very picky about the apps I use with my Shopify store, especially the ones that make me money! I only use the best POD apps and JetPrint is one of them!
Very nice! I really like the hooded dress: 289. Women's Long-Sleeve One-piece Dress. Not found anywhere else...
Amazing! This app has given me flexibility in my product listings.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
Very hard to use after you save your products you can't edit the design. The review minimun 100 character......Very bad app
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future
I'm delighted with JetPrint! I have needed to adjust shipping on multiple orders, and I was assisted in their chat immediately. I've placed two orders so far, for boots and watches, and they've come out perfectly. Extremely impressed.
They have not sent out products that I paid for a month ago and did severe damage to my reputation as a shop. I've paid for so many undelivered products that Etsy refunded to customers because of delays from this shop and they went silent on me. Half of my customers have received free products because of this place, stay clear of them.
Hello,
We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling your order.
In response to your concerns:
1. We're truly sorry to hear that your order did not occur as expected. Rest assured, we're actively addressing the issue to prevent such delays in the future.
2. If the order production time exceeds the expected timeframe, we'd like to offer you the option to apply for our fastest transportation method at no additional cost.
3. To ensure that your property is protected, you can submit a refund request to us.
Thank you for bringing this matter to our attention. We look forward to regaining your trust and providing you with the exceptional service you deserve.
This is a great easy to use app
NEW UPDATE: Back to 1 star for JetPrint. It’s Christmas and 5 blankets arrived too small (ordered 60x80”, came 57”x77”, 3 “ shorter in length and width than usual) AND the designs were squished in from the sides, very clearly evident with circular images looking drastically oval. I provided photos and videos of the warped designs and size error and I’m being told the designs are “normal”, that the errors are “not the fault of the factory”, and that they “can’t be remade”. Even with side-by-side images of the warped blankets and the original blanket design. Absolutely unacceptable.
UPDATE: I am updating my review from a 1 to a 3 as JetPrint has finally responded and is issuing replacement blankets for those that arrived in the wrong size. Jennifer was kind and courteous and, though it was a delayed response, she was helpful. Will update my review again once the replacement items are received in good order. Original Review: Customer service is obviously not a priority for JetPrint. I've ordered multiples of the XL fleece blanket ((78.7 x 59.1 inches) and they are arriving in the Youth size (55.1 x 43.3 inches). I have attempted to contact JetPrint twice and have not heard back. My customers have paid for these items and are requesting replacements and/or their money back. I can't offer them either of these until JetPrint refunds the orders or informs me they are replacing the items with the correct size.
Hello,
We apologize for any inconvenience caused by the issues you faced with your previous order.
We have initiated the refund process for your order. Please don't hesitate to reach out to our customer service team if you require any additional information to expedite this process.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to the chance to offer you improved service in the future.
Thank you.
We started using JetPrint recently for our shoes manufacturing, after testing some other suppliers, and we found JetPrint to have the best variety including large men sizes and the best quality so far. They meet their fulfillment times and ship worldwide, which is very beneficial.
UPDATED to 4 stars because:
1. Support is seriously lacking. Promising answers that never arrive.
2. No support escalation option.
3. Additional items shipping cost BUG. Shipping cost for additional items is calculated like it is the first item. This is a showstopper. Must be fixed ASAP.