Reviews (407)

Overall rating
4
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies uploading designs and managing products. They praise the high-quality output, noting vibrant colors and sharp details, and enjoy a diverse product range including unique items like shoes and handbags. Competitive pricing and responsive customer service are highlighted as key benefits, along with easy integration with online store platforms, contributing to business growth and customer attraction.

December 3, 2019

SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify

Aviation Travel Shop
Australia
Over 1 year using the app
JetPrint Fulfillment replied December 3, 2019

Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you

July 9, 2021

I use this watch specifically for watch design. This is by far the most simplistic, cost effective (without comprimising quality) integration I've used to date. very please.

Kalon Jewelers
United States
About 1 month using the app
January 1, 2023

The app is user friendly and takes a little time to get use to. It still has a lot of opportunities for improvement but overall works great and the quality is good.

Flooded Clothing
United States
About 1 year using the app
December 14, 2021

Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!

Olivier Industries ® Art & Apparel
Germany
Over 1 year using the app
JetPrint Fulfillment replied April 1, 2024

Hello,

We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward.

Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly.

Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service.

Thank you.

August 18, 2018

Very nice idea! Have to try it out :)

Kittypatootie
Germany
About 1 month using the app
Edited March 10, 2021

Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.

Imagery Matters
United States
Over 1 year using the app
JetPrint Fulfillment replied March 10, 2021

Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.

The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.

For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).

Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.

Truly apologize for our oversight again.

March 3, 2020

Great APP so far, really really great i highly recommend the app, its got great products and the watches look great

AnthonyMiller
New Zealand
29 days using the app
November 11, 2022

I contacted support, and it's been weeks since I heard from them, and I see terrible reviews about them. I am scared to try it out. They told me they could work with some of my ideas and send them a mock-up idea, and I never heard back at all. I emailed and chatted with them again, and still no words. Loved the fact it was easy to design things but communication could be better

Rhodes Apparels
United States
Over 1 year using the app
JetPrint Fulfillment replied April 18, 2023

Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.

August 2, 2022

New to POD but this app seems easy to use with products in my niche. Designing is relatively easy but I'm still learning so any difficulties are most like me not the app

SpecialCoverUps
Australia
12 months using the app
March 3, 2021

I added JetPrint, because of the pricing and the great variety of products. I ordered five items to test the quality and see how the shipping times worked, since they were coming from China. I placed the order on Jan 02. I received three of my items within 30 days. The Stand Collar Zipper Hoodie was defective, it had the colored marking from the selvedge edge, sewn along the zipper chest high. This is not easily hidden when it does not match the print and color of the fabric. How does quality control miss something so obvious? Then the Casual Sandals I ordered had not arrived by Feb 08. I reached out to customer care twice with no resolution. I finally received the sandals on Feb 17 and have not resolved the jacket issue. This is not something I want to have to deal with, with my customers. Word of mouth and repeat customers are important to my business. I understand long lead times and I am upfront with that information in my shipping, but I placed an order for five items and 40% of the order had issues, I can’t afford to lose 40% of my customers.

Mommy and Me Printing
United States
About 1 year using the app
JetPrint Fulfillment replied April 1, 2024

Hello,

We genuinely apologize for the inconvenience caused by your order with JetPrint.

Firstly, we want to assure you that if there are any quality concerns regarding our products, you are entitled to a full refund within 30 days of receiving your order. We understand the frustration that comes with receiving defective items, and we sincerely regret any inconvenience this may have caused you.

Please be aware that our current team is entirely different from the one in 2021, and we have significantly strengthened our customer service department to ensure swift and effective resolution of any issues that may arise.

We understand that discrepancies and delays in orders can result in customer dissatisfaction and potential loss. Your feedback is invaluable to us as it motivates us to improve, and we genuinely hope for the chance to earn back your trust and serve you again in the future.