JetPrint: Print On Demand , 365 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide range of customizable products, particularly shoes and watches. They commend the high-quality prints, competitive pricing, and easy integration with online stores. The customer service is responsive and fulfillment times are quick. The design interface is user-friendly, but could be improved. As a free app, it's a cost-effective solution for new businesses.
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I placed my first and only order with Jet Print on July 10th and today I still haven't received it and no refund. From my experience, this is the worst enterprise I have had to work with... I was patient, understandable but in the end, they fooled me... You are free to decide if you want to try it but I don't recommend. Unless of course you want to end up with angry customers all the time
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by your order placed on July 10, 2020.
To address this issue, we've made changes within our team to enhance our service. We've established a dedicated team focused on providing prompt assistance and swiftly resolving any order-related issues.
Furthermore, we've initiated the refund process for your order. To expedite this procedure, please reach out to our customer service team with the required information, and they'll assist you in completing your refund.
Once again, we apologize for any inconvenience and appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
Thank you.
Love these watches...can't wait for the metal band watches to be available
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
its . so . good i like it
Thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there,
We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app.
Rest assured, we have taken immediate action to address this issue.
Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process.
Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.
I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
I really enjoy the app and the great design facility that it is providing! Keep doing a great job!!!
Beautiful apps for create product, easy to use I love JP so much !! . Join and try to do your own stuff recommended !!
this is what i was looking for! they have a bunch of good products. these products are good quality
Unfortunately it makes no sense to start this business when you live in the EU, as the customs will catch every order of your customers as its not declared the right way. To this i had to pay extra 23€ (!) taxes to the customs just to get my sample package from them, what would be very unpleasant for a real customer...
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. If our service makes your customer being charged by customs in the EU, maybe you choose the fast delivery method by DHL, the DHL agency needs the tax number for the EU. But you can choose the standard delivery method for customers, also, we have found some solutions for EU sellers.