Reviews (1,626)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for its cost-effectiveness and ability to enhance customer engagement through customizable features like referral programs and rewards. It integrates seamlessly with Shopify, improving customer retention and increasing sales. The user-friendly interface is easy to align with brand-specific needs. Performance is consistently reliable. Support, particularly from team members like Audrey, Hana, and Tiana, is responsive and effective in resolving issues, contributing to a positive user experience.

Edited March 8, 2022

I am still trying to set up the application but wow, the customer service is impressive, the speed of replying is great! Shoutout to Esther :)

Handfully.com
Singapore
9 minutes using the app
December 13, 2022

My experience working with Joy's support team was great. Esther was pleasant and quickly resolved my app integration question.

INSPO
United States
About 4 hours using the app
May 3, 2023

Werk goed. Gemakkelijk te integreren met shopify en goede hulp.
Zeker een aanrader.
En leuk voor de klanten

LISAMARDI
Belgium
About 3 hours using the app
September 29, 2022

They list multiple reviews as being compatible including the first one being Shopify Reviews. In reality only two review apps are currently active and Shopify reviews is not one of them. Sorry but lying to customers is a deal breaker, But if you don't mind being lied to, have at. Personally I like companies with integrity, so they've lost me as a customer for life.

Eliot's Nut Butters
United States
About 2 hours using the app
January 17, 2023

Helpful Liz. Response fast and get enquiries done immediately.
But for the app, when I use my mobile to update, the loading is abit slow

Samurai Asia
Singapore
About 1 hour using the app
August 9, 2022

Just learning how to use it but chatted with Emily and she was very helpful! I can't wait for my customers to use it!

shoptrulymagical
United States
About 1 hour using the app
August 8, 2022

they're so good, just put on some different themes and designs and enable text changing. but honestly they're perfect

Loafers
Egypt
About 1 hour using the app
June 16, 2022

I have only just downloaded the Joy app onto my website. It's an easy app so far! It has all the features I was looking for! Prompt customer service!

Krysten Collective
Australia
38 minutes using the app
February 13, 2023

yes its good app, i am still using it and the team helped set it up. Hanna checked all the settings and confirmed set up

NATASHAHS
Canada
36 minutes using the app
June 20, 2022

Will give it 5 stars when it has a reward system for reviews up! So far the app is good. Good support from Hana as well.

MOONWOLF ACTIVE
Singapore
23 minutes using the app