Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordability, user-friendly design, and features like a rewards system and referral program. They value its easy setup, customizability, and capacity to manage high sales volumes without extra charges. The integration with Shopify POS is beneficial for businesses with both online and physical stores. The customer support, available 24/7, is efficient and responsive, quickly resolving any technical issues. The app is recommended for enhancing customer loyalty and engagement.

February 3, 2024

I needed a loyalty app for my store with a rewards system that is simple to use. Joy has what I am looking for at a super affordable price point. Setting up was pretty straight forward. I reached out to their customer service to get some clarity on how the referral program works and Audrey was super helpful. In fact, I've reached out a couple times prior to this, and the customer support I received was quick and responsive every time.

4 months using the app
December 13, 2023

I've regularly had very quick and helpful responses from the program's support team and it has made managing a rewards program for the store much easier. There's a lot of room for customization which I appreciate. I'd like to specifically mention Lydia for being able to quickly directly point out the solution to a problem I have. Support has always been very reliable and that alone has made it a positive experience for me and it's allowed to me better offer rewards and discounts for our store's customers.

ACG Go Anime
United States
Over 1 year using the app
January 26, 2024

I recently set up Joy: Loyalty & Rewards Program and had an outstanding support experience. Audrey, Jasmine, and Juliana were incredibly quick in addressing my setup issues, providing efficient and friendly assistance. Their 24/7 availability made the process seamless, and their expertise ensured a smooth setup. Joy's customer support team truly goes above and beyond, making them a top choice for anyone seeking a reliable loyalty and rewards program.

6 months using the app
February 2, 2024

The app works well. The customers support is excellent! We thank Hana from the Joy: Loyalty & Rewards Program Team who has supported us to solve a problem.
We recommend this app.

About 1 year using the app
December 29, 2023

Fantastic app - really good customer service which is available during working hours with quick response times.
I tried many different loyalty programs - this one seemed to have the most features for the money.

Real Pet Store
United Kingdom
About 1 month using the app
January 19, 2024

It´s a great App for the Rewards Points.
Lovely customer service, very professional. We have had Esther and Tony to resolve an issue and they were awesome and very fast to solve it.
Thank you.

United Kingdom
11 months using the app
January 10, 2024

Really good and easy to use app - The customer service is excellent. I had couple tricky modifications and questions how to reach the ideal outcome for our website. Together with customer service and developers, we managed to find solutions to all of my questions. The explanations and walkthoughs were really easy to understand. I recommend the app highly!

2 months using the app
January 18, 2024

Super helpful support. I just installed the app, had a bunch of questions, and they took they time to help me get everything setup, and answered all my questions with clear instructions. Prakash was great support, thank you guys. Highly recommend this app. It's super clean, easy to navigate and use.

20 days using the app
December 7, 2023

This app does exactly what we were looking for and was very easy to set up and customize. I had one small issue with theme integration code but Prakash was able to fix the problem in a matter of minutes.

Butterfly Reflections, Ink.
United States
About 2 months using the app
February 4, 2024

Very useful rewards program. It's the most complete so far after comparing tons of plugins here on Shopify. Support is top-notch. They resolve all my issues within a day. And special thanks to Liz for quickly helping me on any of my questions, fast!

My Buddy Gard
18 days using the app