Reviews (1,730)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its generous free tier and cost-effectiveness, enhancing customer loyalty and engagement. It features a user-friendly interface with customizable rewards and loyalty points, and integrates seamlessly with POS systems for improved online and in-store experiences. Exceptional customer support, particularly from staff members like Tiana, Hana, and Audrey, is frequently praised for responsiveness and effectiveness in resolving technical issues quickly. Merchants express confidence in the app's ability to boost business operations and customer satisfaction.

July 15, 2024

Great support by Tiana. Received all the information I needed quickly in order to install and setup the app.

PlatinExpress1
Israel
8 months using the app
Joy Loyalty replied September 5, 2024

Thank you for your positive feedback! We’re delighted to hear that Tiana provided you with great support and that you received all the information you needed for installing and setting up the app.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

June 20, 2024

A Huge Thank You to Hana and William of the Joy Loyalty Program!

From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve.

Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference.

In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win!

Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

Décor Helm
India
11 months using the app
Joy Loyalty replied September 8, 2024

Thank you so much for your kind words and detailed feedback!

We’re delighted to hear that Hana and William made such a positive impact on your experience with the Joy Loyalty Program. Their dedication and professionalism truly make a difference, and it’s wonderful to know that they were able to address your needs effectively and patiently.

We’ll make sure to pass along your compliments to Hana and William. Your appreciation means a lot to us, and we’re thrilled that you’re satisfied with the outcome.

If you need any further assistance or have additional questions, please don’t hesitate to reach out. We're here to help!

August 26, 2024

Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!

Laos To Your House, Inc.
United States
22 days using the app
Joy Loyalty replied September 5, 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a fantastic experience with our app and support team.

Your enthusiasm and support mean a lot to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We're here to help you succeed!

Thank you once again for your kind words and for being a valued customer.

September 5, 2024

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes

A thousand thanks

Armando

bigeshop
Italy
About 1 month using the app
Joy Loyalty replied September 8, 2024

Thank you so much, Armando, for your wonderful feedback! We're thrilled to hear that you're enjoying our apps and that they were up and running in just a few minutes. It’s fantastic to know that Tracy provided you with excellent support and was able to address your requests quickly.

If you need further assistance or have any questions, feel free to reach out anytime. We truly appreciate your kind words!

Edited July 21, 2024

I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you

Rising Moon Minerals
United States
19 days using the app
Joy Loyalty replied July 15, 2024

Dear Rising Moon Minerals' Store Owner,

Thank you for your feedback and for giving us the opportunity to assist you! We're thrilled to hear that our team could help you get everything set up properly.

We understand that initial setups can sometimes be challenging, but we're always here to ensure you have a smooth experience. We hope the app meets your expectations and helps you successfully build your customer base.

If you have any further questions or need additional support as you continue to test the app, please don't hesitate to reach out. We're here to help every step of the way!

Thank you once again for your patience and for choosing Joy.

Best regards,
Joy Support Team

September 13, 2024

Have not started using the app yet as we're still customising it. We have some usual requests and the team, in particular Kevin, have been outstanding in accommodating our requests so far! Can wait to get started. Thanks team :)

Gold Fever Hair
United Kingdom
27 days using the app
Joy Loyalty replied September 18, 2024

Thank you so much for your feedback! We’re excited that you’re customizing the app and thrilled to hear that Kevin and the team have been outstanding in accommodating your requests. We can’t wait for you to get started and see the full benefits of the app. If you need any further assistance, we’re here to help every step of the way!

September 16, 2024

We launched our new loyalty program with Joy, Kevin was very helpful with my many technical questions! The response from customer service is usually very fast, which is really appreciated.

Cool&Simple
Canada
2 months using the app
Joy Loyalty replied September 18, 2024

Thank you so much for your wonderful review! We're excited to hear that you launched your new loyalty program with Joy and that Kevin was able to assist you with your technical questions.

We’re glad our customer service team has been quick to respond, and we truly appreciate your kind words. If you need any further assistance, don’t hesitate to reach out—we're always here to help!

July 1, 2024

This app has a lot of features, so it takes some time to go through everything. It's pretty easy to use though.

I couldn't figure out why my Klaviyo API key wasn't working, but Judy and the team were patient and helpfully shared a guide that shows how to create a private API key. (I was using my public key and didn't notice the link to the guide before because I was rushing, doh!)

Anyway, I'm using the free version for now. Some features are limited, but the subscription rates are pretty reasonable. I'll stick with the free until I grow my business more.

Venus Loves Neptune
United States
About 2 months using the app
Joy Loyalty replied September 5, 2024

Thank you so much for your glowing review! We're thrilled to hear that Hana and William provided you with exceptional support and made a significant impact on resolving your issue.

Their dedication and patience are truly what we strive for, and it’s wonderful to know they made such a positive difference for you. We’ll be sure to pass on your kind words to them—they’ll be delighted to hear about your appreciation!

If you need any further assistance or have more questions, please don’t hesitate to reach out. Thank you again for your support and for sharing your experience!

September 24, 2024

Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !

Silamp France
France
Over 1 year using the app
Joy Loyalty replied September 25, 2024

Thank you so much for your kind words! We're thrilled to hear that Tiana and Raymond were able to resolve your issues and that you're finding the reward program efficient. We’re always here to help, so don’t hesitate to reach out if you need anything in the future!

September 5, 2024

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us.

There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time.

In conclusion, I couldn't be happier with this app and the support I received.

Diecast Model Centre
United Kingdom
2 days using the app
Joy Loyalty replied September 8, 2024

Thank you so much for your thoughtful review! We're thrilled to hear that Joy has been the right fit for your loyalty program needs, especially after your experience with other apps. It’s great to know you found the customization options and setup process user-friendly. We're also glad Kevin could assist you with the final piece, ensuring everything worked perfectly for your store.

If you ever need any further assistance or have more ideas to enhance your loyalty program, don't hesitate to reach out. We're always here to help!