Reviews (1,456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
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I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
Hi Clinique CD Médico-Esthétique,
Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us!
Warm regards,
The Joy Loyalty Team
Have been so helpful with an issue I had (my fault, no them) and they helped resolve it so quick. Highly recommend Audrey and Raymond for their customer service.
Hi Hansfords Menswear,
Thank you so much for this wonderful review! It's fantastic that our team was able to help resolve your issue so quickly, and we really appreciate your honesty. Audrey and Raymond will be delighted to receive your special recognition for their excellent customer service - helping our merchants succeed is exactly what motivates our team every day. Your recommendation means everything to us!
Warm regards,
The Joy Loyalty Team
April did a great job of fixing my issue quickly and efficiently
We have been really pleased with the many options this app gives. The support has also been really great and the installation has been seemless.
Abby was so quick to coordinate adding their points calculator to our website, was very friendly, and provided great customer service.
Great app, great support. Really like the app! Little recommendation: Add one more pricing tier for 49$ for example where the VIP Tiers are included. That would be awesome! Thanks!
Great app for my store. Support is on point, especially Alyssa!
This app is the best app ever for loyalty program for your shopify store.
Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem
The app has pretty much all features that are needed for a rewards app. Prices are reasonable and Hana from the support team was very efficient and helpful.
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself.
Thank you, Joy! (Special thanks to Hana for the amazing support.)
Hi Karadaba,
Thank you for such a wonderful review! We're thrilled to hear Joy has proven to be the best loyalty solution across several of your stores. I'll make sure Hana knows how much you appreciated her amazing support. It means a lot to have your endorsement, especially from our growing merchant community in Japan. We look forward to continuing to support all your stores!
Warm regards,
The Joy Loyalty Team