Reviews (1,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.
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Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!)
Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.
Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support!
We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further.
If you ever run into any issues, feel free to reach out. Thanks again for your support!
Firstly, I would like to say a huge thank you to Alyssa and the team. She is extremely professional and swift in her work. I didn't know how to create my loyalty page and they helped me for free with my theme and got it running on my Shopify. I am so grateful for this and highly recommended them. Thanks so much !
Easy to use and navigate, amazing support - Audrey is super helpful, highly recommend!
Thank you so much for your positive feedback! We're delighted to hear that you found the app easy to use and that Audrey provided you with amazing support. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out.
Support team and Dev Team are very helpful!
Especially Sonny, Jade, Audrey many other members from support team. Thank you!
One of the the easiest add-on apps that we have used.
Thank you for your kind words! We're thrilled to hear that our support and development teams, especially Sonny, Jade, and Audrey, were able to assist you effectively. It's wonderful to know that you found our app easy to use. We appreciate your feedback and are always here to help! If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!
The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!
Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours.
We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!
Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
Great and fast support from Lydia. Had a question about some customization and she helped me instantly.
Thank you for your kind words! We're thrilled to hear that Lydia was able to assist you quickly with your customization. If you have any more questions or need further help, don't hesitate to reach out! 😊
A big thank you to Jasmine and William from the Joy Loyalty Program!
Right from the start, I was impressed by their professionalism. They were attentive, patiently understood my requests, and, most importantly, helped me accomplish everything I needed.
Thank you so much for your kind words! We're thrilled to hear that Jasmine and William provided the professionalism and support you needed. It's always our goal to ensure your experience is seamless and that you get the most out of the Joy Loyalty Program.
If you need any further assistance, don’t hesitate to reach out. We're here to help!
I've started using the Joy loyalty app, which offers numerous features. While implementing Joy (as I transition to a new loyalty system), I've received excellent support from the Joy team. I'd particularly like to thank Damian and the entire crew for their assistance.