Joy Loyalty Program & Rewards
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Reviews (1,689)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for enhancing customer retention with its point-based rewards and VIP tiers. It integrates well with checkout and subscriptions, boosting revenue and loyalty. The interface is user-friendly, offering customization and a points wallet. Exceptional customer support is frequently praised for quick assistance. Merchants commend its cost-effectiveness, recommending it for powerful features and ease of use in managing loyalty programs on Shopify.
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I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.
Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue.
If you need any further assistance in the meantime, feel free to reach out.
Thank you again for your understanding!
The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.
This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.
I wanted to share my appreciation for the amazing support I received from Lydia and Tony. They were incredibly helpful and went above and beyond to resolve my issue. Their exceptional service made a big difference, and I'm very satisfied with their assistance. Lydia and Tony are a credit to your team, and I'm grateful for their excellent support
QUICK and good support from Hana , issue was rectified quickly . GREAT APP & SUPPORT!
I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.
Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!
A little confusing to set up, but customer service got us up and running.
the support is great! really quick and nice.
the design is pretty limited but very approchable.
thanks
Just started with it, but so far so good. Jasmine was great with the questions I had, so hopefully it will perform as needed now :-)
