Judge.me Product Reviews App

Judge.me Product Reviews App

Reviews (39,753)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business credibility and customer engagement, often leading to increased sales. It features customizable review displays, automated review requests, and review import capabilities. The app is praised for its seamless Shopify integration and ease of use. Exceptional customer support is frequently highlighted, with a team ready to assist with customization and troubleshooting.

October 20, 2024

Service was great, Han was really helpful

Glassy Skincare
Malaysia
2 months using the app
September 20, 2024

Excellent customer service! The app is working properly now!

AdvenCrew
Hong Kong SAR
About 1 year using the app
August 31, 2024

Extremely Disappointed with the Poor Customer Service! less that 1 star

I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally!

Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!

CREATIONS BY TG
United States
8 months using the app
Judge.me replied September 9, 2024

We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns.

On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!

September 11, 2024

Does a lot. Quick support. They added code to my theme to get star ratings showing on product cards and told me exactly where the code went so I could document it. Very helpful.

UPDATE: Helped me again with several questions and logged in to do something for me as collaborator. Above and beyond support.

GleeBeeCo
United States
7 days using the app
December 17, 2024

Top support!
Abraão hat mit einer gelassenen freundlichen Art durch den Einrichtungsprozess geführt. Auch mit einem free plan wird man hier wie ein wertiger Kunde behandelt.

Auch in der kostenlosen Version einiges an CI Anpassungen möglich. Kann mir vorstellen, wenn es läuft, auch upzugraden.

Abraão guided us through the setup process in a relaxed and friendly manner. Even with a free plan, you are treated like a valuable customer here. Even in the free version, some CI customizations are possible. I can imagine upgrading when it's up and running.

JoVal Elements
Germany
About 4 hours using the app
November 18, 2024

Ron walked me through the App efficiently and professionally.
It was delight working with him.

Elite Office HQ
United States
4 days using the app
December 7, 2024

So far I have managed to work out this app with ease. Not bad for someone who is usually not very tech.

English Decoratives Originals
United Kingdom
About 2 hours using the app
January 16, 2025

perfect help implementing extra features on collection page

Nancy Homestore
Netherlands
About 2 hours using the app
November 24, 2024

They helped me set up the product review for my products in shopify and answered all the questions that I had. Their response was quick and professional, making the entire process seamless.

Enwinz
Canada
About 2 hours using the app
August 26, 2024

Overall good experience! Their support team is consistently reliable and always there when I need them. I recommend!

LONGLIVE®
United States
Over 2 years using the app