Judge.me Product Reviews App

Love this app. Just wish that when an existing customer reviews on the web and not directly from the automated email to leave a review, that it automatically detects that the email and customer matches to mark it as a "verified" customer. Several customers leave reviews on our web rather than the automated email so this has happened frequently.

It does not synch with shop app and be aware of settings that allow limitations for the store owner that conflicts with the whole point of having an app within the shop that promotes business, and accuracy of reviews to build trust. I did receive help and it was difficult to navigate the error and how to make a change on a shop app review that is damaging and erroneous but with help, that went beyond the judgeme. app, I was able to learn more about how to manage settings and navigate as the store owner.

Imported reviews (that are verified on my other site) will not show as verified on my new site because they don't meet criteria according to the AI agent I had the displeasure of typing against. I would require the expensive Judge Me plan to connect the two stores to show the reviews as verified. You can literally see they are verified on the old store, but because Judge Me can't "verify the review date" or whatever then they will not show as verified on my new site. Seems like something you could fix very easily. Super considering just getting rid of this app.

They reached out to help me fix a lot things I disliked.

I appreciate the immediate support. I will leave this at four stars because the settings they helped me with should be readily available to users to edit themselves - or they should just be standard to begin with.

The app is still in development and can be a little tricky to understand the UI of at first but the team is very helpful. Thank you Abraao for being so great and walking me through it. I look forward to upgrades being made so there are more design features to make it more on brand!

The system itself is excellent—very easy to navigate and manage reviews. However, I found the AI support bot to be quite frustrating; it gave me circular instructions when I was trying to request a feature. My advice? Save yourself the headache and ask for a human representative right away. Once you get a real person, the experience is much better.

Thanks Tasnim For the Help tho <3

i worked with Marina to fix my review issue. I reached out to them to find out why my review count had dropped form 143 to 64. and my review rating went from 4.8 to 4.7. Marina was able to get on and fix the issue in no time . Very happy with their service.

the AI bot was not really helpful , i had to ask for a human to get my issue fixed.

Great experience and the AI help actually does help. Only thing I don't like is that too many features are gatekept behind higher-paid versions.

A very versatile app with a great collection of widgets. But It would be better with more customization options. The support team is active and we received prompt help with my issue.

I had a great experience with the help, but knocked to 4 stars as I didn't get an option to speak with a rep in the first instance and the other thing would be, I was never warned by email or any correspondence that something like this could happen to my site and the question I still have in my head is will it happen again without my knowledge. The rep was nice, kind and polite and willing to help as much as possible.

Easy to set up review emails to customers, and to configure on the website.
Super customer service - Kima could not have been more thorough and helpful!
Referral emails - ideally it would be better to have a clearer set up of the discount codes - one section for referrer and one section for the friend, as the eligibility and requirements for both are different.