Judge.me Product Reviews App

Our review rate has been much lower with Judge me and they don't send follow up emails if a user didn't open the first email but will if they did. Its backwards logic. I hate that I am not in control of how my customers get emails some programmer is and they always think they know best. I wish we had never used this platform.

We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam.

Sad to say, but we'll consider moving on.

Uso duas lojas dentro do mesmo admin Shopify e instalei a Judge.me separadamente em cada uma. Apesar de configurar cada loja com definições próprias, a app sincroniza tudo após novo login e aplica as mesmas configurações às duas lojas. Já contactei o suporte e a solução sugerida foi usar cada loja em browsers diferentes, o que não é viável. Na prática, a app não funciona corretamente em ambientes multiloja, já que não isola as definições por loja. Era essencial que cada loja mantivesse as suas configurações independentes, sem serem sobrescritas.
É pena que assim seja já que se trata de uma boa app e com uma interessante relação preço/qualidade.

Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.

Certes l'app est très utiles, mais devoir payer 15€ par mois pour juste changer la couleur des étoiles c'est trop.

Judge.me Product Reviews App – 1 Year User Experience

Pros:

We have been using this app for over a year; its design and ease of use are great.

The app structure and live support are very good; they respond quickly and help efficiently.

Cons:

We have been using the app for over a year and switched to the paid version 1 month ago. Unfortunately, it has been disappointing: despite having many orders, we have not received a single review. Paying for the paid version doesn’t make much sense for us.

Because no reviews were coming in, we reached out for support. Tasnim helped us, thank you. She checked our system and website, confirming everything is set up correctly. However, we still haven’t received an answer to our main question: why aren’t we getting reviews? In our opinion, there is an issue with the app. Is it normal that not a single customer leaves a review among so many orders, even though we offer gifts for every review? Now that all conditions are perfect, why are no reviews coming in?

Other features in the paid version seem useless to us; we haven’t seen any benefit so far. The difference between free and paid versions, based on our observation, is negligible. We will continue to try for another month, but we are not sure this app is the right solution for us.

Note:
We are unsure; we will continue testing for another month. If we still do not see results or receive reviews, we are considering canceling the paid version as it would be an unnecessary expense. Everything is set up perfectly on our side, but the app doesn’t seem to deliver the main purpose.

We will update this review after another month of experience. Wishing everyone great sales!

Very basic free feature set.
Something as simple as changing what product a review is associated with is not possible (requires reimporting reviews or contacting support ). A page show casing your reviews, not possible. Review import is basic and sometime delayed with when reviews actually post.

As with most money hungry Shopify apps, the juice is not worth the squeeze.

A Disappointing and Frustrating Experience.

I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change.

Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw.

Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.

The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme:

“We haven’t made any changes to your theme code.”

“This falls outside of our scope of support.”

“We recommend you contact Shopify support.”

These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons.

We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused.

A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.

new using the app support been great but the app setup keep having issues that i have to keep reaching out to support