Judge.me Product Reviews

Judge.me Product Reviews

Built for Shopify

Reviews (29,381)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing and showcasing customer reviews through features like customizable widgets and review carousels. They appreciate the automatic review request emails and social media integration, which boost customer engagement and product visibility. The responsive customer support and affordable plans, including a robust free option, are also praised. The app's integration with Klaviyo and its ability to display genuine reviews have led to increased conversion rates and improved search engine visibility.

May 25, 2024

I can only change 30 charakters so i cant translate reviews by myself and the aliexpress translator is trash

Securelux
Germany
2 months using the app
Judge.me replied May 29, 2024

We're sorry to hear about your frustrating experience. The reason for the 30 character limit for edits is to ensure that reviews can't be modified to maintain the authenticity of the reviews. This is in accordance with Shopify's guidelines as well.

Unfortunately, for reviews imported from AliExpress, they are automatically translated by AliExpress. That said, our team has reached out to you for a solution to ensure that the accuracy of the reviews are maintained. We hope this helps! Please let us know if you're encountering further issues and we will be ready to help!

March 3, 2024

The support is good, but some of the features are extremely limited.

HYKLE
Bulgaria
11 months using the app
February 28, 2024

Paid for the first month and probably wont renew, there is no way to customize the colors of the panels. would be so easy to implement and it fell short

Cash Bait
United States
3 months using the app
January 24, 2024

I am really Not liking this app, it doesn't offer the best features in the free version, and it is not as simple as people are saying it is

MY COZY HOODIE
United Kingdom
4 months using the app
Judge.me replied January 25, 2024

Hi there,

Thank you for your feedback.

Would you be so kind and let us know which features you're looking for?

We're also in the process of redesigning the UI of our app, which will be much simpler and more efficient to use.

We'll also be happy to guide you through all the features. Our team has sent you an email to follow up. Looking forward to hearing back from you soon!

Edited January 4, 2024

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install.

*Update 1/4/24*
Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

Retuned Jewelry
United States
About 2 months using the app
Judge.me replied January 12, 2024

Hi there, thank you for your feedback.

Our team has been looking into the issue and was able to find the root cause. Both the reviews from Shop App and from Judge.me should be showing normally now, without duplications.

Our apologies for the duplicated reviews and for making you feel like it was your fault. We will make sure this won't happen again.

August 6, 2023

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started.

Pros:
- Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time.
- Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm.
- Support: Their support team was responsive when I had a query, which was a plus point for me.

Cons:
- Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me.

Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

KAISU
Switzerland
24 days using the app
Judge.me replied August 21, 2023

Thank you very much for your detailed feedback!

Besides the Awesome plan, we also have a very generous free plan that will work seamlessly for new stores, especially for email and widget customizations. Our team has reached out to you to discuss it further.

Please feel free to let us know your goals and we'll be happy to come up with a suitable solution for you.

Edited August 8, 2023

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

Organics Ocean
United States
About 2 months using the app
Judge.me replied August 11, 2023

Thank you for letting us know about your issue and sorry for the frustration.

Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you).

We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns.

Look forward to connecting soon!

May 9, 2024

Ik krijg de instellingen niet goed op me website

Kleurvreugde
Netherlands
8 days using the app
Judge.me replied May 16, 2024

Sorry to hear that you were having issues with our settings!

We've reached out to you to get you set up the app properly. Our team is available 24/7 on live chat and email. Please feel free to reach us anytime, and let us know the settings you're looking for. We'll get it sorted.

September 18, 2023

Great customer support.
However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Pixie Wing
New Zealand
5 days using the app
Judge.me replied September 23, 2023

Hi there!

Thank you for your feedback.

The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS.

If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.

November 6, 2023

It's getting worse. Not as good as the beginning use

TinaCus
Hong Kong SAR
About 1 year using the app
Judge.me replied January 25, 2024

Hi there,

Thank you for your review. Could you also let us know if you're having an issue with certain features?

Our support is available 24/7 and we'd be more than happy to work with you to solve any problems you have.

Please don't hesitate to reach out to us.