Judge.me Product Reviews App

We’re sorry to hear about this, we completely understand how frustrating unwanted emails can be. We’ve already reached out privately to investigate and help stop the messages. If you can share an example of one of the emails you’re receiving, we can identify the source more accurately and make sure the right unsubscribe/stop action is applied.

Thanks for flagging this, we’ll prioritize getting it resolved.

感谢你的反馈，也非常高兴听到你对我们人工客服的认可
关于你提到的评论同步问题，我们已经通过邮件与您进一步沟通并核查了账号情况。目前你的店铺分组中只包含一个站点，因此暂时没有其他来源站点可以进行评论同步。

如果你确实有多个不同的 Shopify 店铺/域名，Judge.me 是支持在这些店铺之间同步评论的，我们也很乐意协助你完成设置，避免反复使用表格导入带来的时间成本。

再次感谢你提出的建议，这对我们改进产品体验非常重要。如需进一步帮助，我们随时在这里支持你。

We’re really sorry to hear about this frustrating experience, especially when you took the time to personally reach out to customers and then ran into issues with the review link and verification. We completely understand how important it is to have a smooth and trustworthy review flow.

We’ve already followed up with you privately and are actively investigating the specific cases you mentioned. In some situations, reviews submitted directly through the storefront widget require an additional verification step (and older orders placed before the app was installed may need manual matching), and we’re working with you to get those reviews properly verified.

Thank you again for flagging this. Our team is here to make sure everything works reliably and to help you collect reviews with confidence.

Thank you for raising this, you’re absolutely right that language accuracy is critical, especially for customer-facing emails. We sincerely apologise for the incorrect language appearing in Czech stores. That should not happen.

We have identified the issue in the Czech translation layer and have already implemented grammar corrections in the reply notification email. We are also reviewing the handling of reviewer names in subject lines, particularly considering Czech vocative rules, to ensure the wording is linguistically correct and natural.

We truly appreciate your detailed feedback and corrections, it has helped us improve the translations properly rather than applying a temporary workaround. Our goal is to fix this permanently at the system level so it does not require additional troubleshooting on your side.

Thank you again for your patience and for helping us get this right.

Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention.

We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future.

We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.

Merci beaucoup pour votre commentaire! Nous comprenons tout à fait votre point de vue, et nous voulions simplement préciser que le changement de couleur des étoiles est bien disponible dans le plan Gratuit.

Vous pouvez modifier la couleur via Paramètres > Marquage > Couleur principale, et cette couleur s’appliquera automatiquement aux étoiles ainsi qu’à d’autres éléments pour garder une identité visuelle cohérente.

Nous avons déjà partagé plus de détails avec vous en privé et restons à votre disposition pour vous aider à ajuster les widgets selon vos préférences. Merci encore pour votre avis.

Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store.

We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant.

Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.

Thank you for your feedback, and we’re really glad to hear you’ve had a positive experience with our support team. We’re sorry, though, for the repeated setup issues you’ve encountered, that’s not the smooth start we want for you. We’ve already followed up privately to review your widget configuration and make sure everything stays stable going forward.

Vielen Dank für Ihr Feedback, und es tut uns leid, dass automatische Bewertungsanfragen verschickt wurden, bevor Sie dazu bereit waren. Standardmäßig ist diese Funktion beim Setup aktiviert, damit Händler sofort mit dem Sammeln von Bewertungen starten können. Wir verstehen jedoch, dass dies nicht immer erwünscht ist.

Zur Klarstellung: Sie haben jederzeit die volle Kontrolle und können Bewertungsanfragen in den Einstellungen jederzeit deaktivieren oder pausieren. Außerdem lassen sich unerwünschte Bewertungen problemlos archivieren oder ausblenden, sodass sie nicht im Shop erscheinen.

Wir haben Sie bereits direkt kontaktiert und würden uns sehr freuen, wenn wir in Zukunft noch einmal die Gelegenheit bekommen, Ihnen eine reibungslosere Erfahrung zu bieten.