Judge.me Product Reviews App

Judge.me Product Reviews App

Reviews (39,813)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business credibility and customer engagement, often leading to increased sales. It features customizable review displays, automated review requests, and review import capabilities. The app is praised for its seamless Shopify integration and ease of use. Exceptional customer support is frequently highlighted, with a team ready to assist with customization and troubleshooting.

October 4, 2024

support team is great, hope you can add CSS to your blocks or html, so they can be customized in experience.

Bonoboss
Chile
Over 1 year using the app
October 28, 2024

I had the pleasure of interacting with Gabriela from Judge.me support, and I can’t express how wonderful my experience was! From the moment I reached out, Gabriela was not only incredibly knowledgeable but also genuinely caring. She took the time to understand my concerns and provided clear, helpful solutions that made my day so much easier.

Her patience and positivity were truly refreshing, and it felt like I was talking to a friend who really wanted to help. Gabriela's support went above and beyond, and I left the conversation feeling valued and appreciated as a customer.

Thank you, Gabriela, for your exceptional service! You are a true asset to the Judge.me team!

Touchcolor Professional
Pakistan
About 4 hours using the app
Edited September 13, 2024

Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking.

The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround.

The translation part is pretty bad, I've got a store in both english and romanian and the translation just doesn't sound romanian.

There is no way to adjust the translated texts in the review widget, you have to either accept the default translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice.

The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So you end up with an email in romanian with products titles in english.

There is currently no way to change this at this point.

This app is just not made for stores that use more than one language at the same time.

Found all this after spending about 3 weeks of my extra time customizing it.

Medans
Romania
3 months using the app
Judge.me replied September 26, 2024

Thank you for your detailed feedback. Our team is working on adjusting the Romanian based on your suggestions. In the meantime, hope the workaround works out well.

For the product titles in the review request emails, while we have had this on our radar, we haven't yet found the best way to make this happen. We'll continue researching this subject and keep you updated with the progress. If you have any other suggestions, we're all ears!

September 16, 2024

Works well, support is really fast and helpful. Cassiano was quick to promptly assist me in my issue.

RELYXA
United States
2 months using the app
October 1, 2024

I had a problem with the code in judge.me. I asked customer service and Hoang resolved my problem swiftly and efficiently. I was stressing about it for 1 day and he fixed the issue in less than 15 minutes. Thank Hoang

Masonti
Australia
4 months using the app
October 29, 2024

works as described and most of the features are free to use which is plus

Case Lulu
India
2 days using the app
September 12, 2024

Perfect for Daily Commute My e-bike has made my daily commute so much easier. No more sweating or getting stuck in traffic, and I still get a bit of exercise!

E-Bike
Canada
2 months using the app
September 9, 2024

The application is stunningly designed, offering a visually appealing interface that enhances user experience significantly. Additionally, the customer support team is exceptionally attentive and knowledgeable; they promptly addressed my concerns and provided valuable guidance that clarified my misunderstanding and helped rectify my error. Their assistance not only resolved the issue but also reinforced my confidence in using the app more effectively moving forward.

Nirvana Shop
Netherlands
About 2 months using the app
September 13, 2024

Excellent support and highly recommended product review app. Thanks to Gabriela for the great support as well.

Learning Headphones
United States
6 months using the app
September 25, 2024

Quick response and very helpful information.

K.Azcona Designs
United States
8 months using the app