Judge.me Product Reviews App

Judge.me Product Reviews App

Reviews (39,796)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business credibility and customer engagement, often leading to increased sales. It features customizable review displays, automated review requests, and review import capabilities. The app is praised for its seamless Shopify integration and ease of use. Exceptional customer support is frequently highlighted, with a team ready to assist with customization and troubleshooting.

October 13, 2024

Great service with great customer support

JUDE Modern Artisan Fashion
Australia
4 months using the app
November 25, 2024

Abraao was awesome he collaborated into my store & had things done in no time. Very helpful, clear, knowledgeable & efficient. Thanks so much!

Little Goddess
New Zealand
About 2 hours using the app
August 26, 2024

The best app to use for your my online website. The customer services is always great!

chupzcollections
United States
Over 2 years using the app
August 28, 2024

Excellent! The app works great and the pricing makes it amazing value for money which is super rare these days. I had an issue with the look and position of the widgets and the support team solved it for me quickly and efficiently. 10/10 experience. I highly recommend this app!

Nifty Gifts ZA
South Africa
6 months using the app
October 10, 2024

不明点に対して丁寧にサポートいただきました。
We received thorough support for any questions we had.

cuna select
Japan
5 months using the app
November 6, 2024

Ron was a major help, he helped add the code to my template, changed a few colors in the widget for me, then showed me how to change them. Encounters like this restore my faith in customer service.

White Swan Fine Pewter
United States
About 3 hours using the app
September 7, 2024

Excellent service! The customer support team was perfect—quick, responsive, and incredibly helpful. The shipping was fast, and the entire experience exceeded my expectations. Highly recommend

Best Buy 450
Italy
6 months using the app
October 28, 2024

I had the pleasure of interacting with Gabriela from Judge.me support, and I can’t express how wonderful my experience was! From the moment I reached out, Gabriela was not only incredibly knowledgeable but also genuinely caring. She took the time to understand my concerns and provided clear, helpful solutions that made my day so much easier.

Her patience and positivity were truly refreshing, and it felt like I was talking to a friend who really wanted to help. Gabriela's support went above and beyond, and I left the conversation feeling valued and appreciated as a customer.

Thank you, Gabriela, for your exceptional service! You are a true asset to the Judge.me team!

Touchcolor Professional
Pakistan
About 4 hours using the app
Edited September 13, 2024

Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking.

The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround.

The translation part is pretty bad, I've got a store in both english and romanian and the translation just doesn't sound romanian.

There is no way to adjust the translated texts in the review widget, you have to either accept the default translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice.

The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So you end up with an email in romanian with products titles in english.

There is currently no way to change this at this point.

This app is just not made for stores that use more than one language at the same time.

Found all this after spending about 3 weeks of my extra time customizing it.

Medans
Romania
3 months using the app
Judge.me replied September 26, 2024

Thank you for your detailed feedback. Our team is working on adjusting the Romanian based on your suggestions. In the meantime, hope the workaround works out well.

For the product titles in the review request emails, while we have had this on our radar, we haven't yet found the best way to make this happen. We'll continue researching this subject and keep you updated with the progress. If you have any other suggestions, we're all ears!

September 16, 2024

Works well, support is really fast and helpful. Cassiano was quick to promptly assist me in my issue.

RELYXA
United States
2 months using the app