Judge.me Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (40,718)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface, enhancing store functionality with extensive customization options. The automated review request system boosts customer engagement and sales by collecting post-purchase feedback. Features like photo and video reviews, in-email forms, and multi-language support are particularly valued. The support team is praised for their responsiveness and helpfulness, making the app a great value for money.
Refine
-
By rating
Terrible support and constant technical issues. We've used Judge.me for the past 3 years across 7 of our Shopify stores, but we've had enough. They tricked us into their paid plan with promises of collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t appearing on our international store (teacurry.us). It’s been three days of significant sales losses, and they remain completely indifferent to our situation. Still no solution, so we're forced to find another review app. Avoid using them for your store at all costs. There are many other providers who won't deceive you with false promises.
Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
Using one of the most widely used paid themes, 'Motion,' with no customization at all. Given how common and reliable this theme is, it should be working flawlessly every single time. There's no complex logic or advanced coding involved here—this isn't rocket science. Not even got the App up an running it would not install.
Thank you for letting us know about the issues with your theme. Although our app is full compatible with Motion and all other Shopify themes, installation issues can occasionally happen, but our team is here to help.
We have reached out and are happy to walk you through the setup process to make sure everything runs smoohtly. Hope to hear back soon!
I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem.
To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."
We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been.
We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.
I cancelled my subscription on April 3rd through Shopify and uninstalled the app right after that and was just billed for another month. I was switching themes and was just doing a website overhaul but didn't want to pay for it during this time. Any app and Shopify should have accurate billing practices in my opinion. You know this isn't the first time that I have had problems with billing practices from apps in the Shopify app store. This is why I purchased a theme that will handle everything without using not even one app. The billing practices are very questionable in my opinion.
Hi there, thank you for the review.
Upon checking, the store was upgraded on Feb 23. That means, the billing cycle is Feb 23 - Mar 23, and then Mar 24 - Apr 23. Since all monthly Shopify charges are paid in advance, a charge was already generated on Mar 24, which will cover the entire Mar - Apr cycle.
Because of this, the charge appeared on your bill when you uninstalled in April.
Having said that, we've gone ahead and refunded you for this billing cycle. Our team has reached out to you to confirm that the refund has gone through. Please reply to us anytime, and if you have any other concerns about the billing practices, we're more than happy to assist.
I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work.
Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist.
This may have been a good app at some point but it is trash and so is the support.
We're very sorry to hear that you've been having issues with our app. Please allow us to explain each issue in more detail:
- Review request for old orders: it seems 14 Apr and 15 May were previously selected, which are after the installation date, so no extra requests were scheduled. We'll improve the error message here to make sure this is communicated more clearly.
- Facebook and Instagram auto-push: You're right. We shouldn't have sent you the repeated instructions. We deeply apologize for that. Our developers are investigating this issue to see why the error happened. However, as each Facebook page is different, it would really help if you could share with us a screenshot/screen record of how the page was connected and the permissions given.
- Wrong navigation: We've just done a complete revamp of our app and are in the process of updating our documentation. Thank you for reminding us how important that is.
Our team lead has reached out to get all these resolved. Hope to connect soon!
WARNING - potential scam with this app. If you activated the referral codes, we found the emails were sent after placing the order. Customers were asking for a refund but then re-ordered with a different account, abusing the 10% discount. We have lost a substantial amount and must spend time finding all the orders that have abused this.
Terrible application, followed their guide of how to upload review by CSV file and spent over 7 hours totals because their support assistance told to do it different and no matter what I did the system didn't managed to upload it.
my biggest saver time tip for you - don't use this app!!
We're sorry to hear about your experience. It seems that the problem you were having was related to the product URL format and the template used. Our team has reached out to you to resolve this issue and it appear to be working now. We've reached out to you to check if you have any further issues that you might need help with.
WORST COSTUMER SERVICE EVER, 30 MINUTES WAIT FOR INITITAL QUESTIONS... AWFUL
DESIGN IS JUST HORRIBLE, INTRUSIVE, SHOPIFY AND THIS FORCED CHANGE IS JUST LAME.
THEY ALSO SHOW EXTERNAL LINKS TO THEIR OWN WEBSITE TAKING COTUMERS AWAY FROM YOURS, AND.. YES... IN ANOTHER LANGUAGE... WOW...
THEY WILL CONTINUE TO PUSH FOR PAY VERSION FOR MINOR CHANGES AT EVERY CHANCE THEY´VE GOT
Thank you for sharing your review and we truly apologize for the delay as well as the experience you have.
Having to wait 30 minutes for a request to finish is not what we want. We've worked with the agent handling your conversation to make sure it won't happen again in the future.
Regarding the design, we understand that changes can be difficult and we're happy to help with whatever we can. However, since all customization requests take time to be implemented and tested, please allow us some time to make sure everything works as expected in your store.
my clients keep writing reviews to me AND no one can read or see them on my website
this app doers nor allow any other customers to read, see or look at all the revies i keep getting , completely disappointedm
Sorry to hear that you were having an issue with the reviews. Upon checking, as autopublish was disabled, the reviews needed to be curated before they could show up on your live store.
Our team has contacted you to re-enable reviews autopublish so all should be good now. If there's anything else we can help, please don't hesitate to contact us.