Judge.me Product Reviews App

Great app and quick technical support from Nouhaila !

11/10 - WE LOVE THIS APP. Don't get me started on the customer service.... after reaching out, maybe 17 seconds later I had someone helping me, and BAMN... problem was solved after MAYBE 3 minutes. We've been using this app for the last 3-4 years and even our customers love it. HIGHLY recommend.

great app and amzing customer service. fast and efficent. highly recommend

UPDATE: Gabriel from Judge.me contacted us within a few days and ensured we were being taken care of. The support and attention we received from him wholly turned around our sour experience. This app is exceptional and is peerless when it works properly or has support like Gabriel's.

We have decided to stay with Judge.me. If anyone from management is reading this, please take good care of Gabriel and nurture talent like him. He made a big difference. Also, please train your chat support to his caliber.
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This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.

There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.

While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.

I would recommend the app because the customer support is very good and they take the time to answer your questions and be thorough, while still building trust and assuring you that you and your business are in good hands.

We've been using Judge.me for approximately 3 years now and cannot fault it. It is simple to navigate, easy for customers to submit reviews, and their customer service is quick and helpful. They've helped us customise many aspects of the app to suit our store design and needs, highly recommend!

I am very happy with this app. My interaction with Brian customer support was great - fast and easy!
Thank you for the great customer service.

I had spent the day working on my website to incorporate different apps and grew frustrated with the process. Mostly because I am an amateur trying to add in the very least, the basics. I tried to install judge.me and ran into an issue w/ the widgets not loading, and decided I had enough. I walked away from my computer, got some fresh air, and came back only to see Jess messaged me to assist me with installing. Jess took 3 minutes and everything was complete. Jess, you made my entire DAY! Your timing was impeccable, I cannot wait to see reviews of my best sellers get added, and I cannot thank you enough for saving my day (and patience) and finishing the process. This service is the best one I have ever encountered. Jess was so personable in her intro, I knew she was going to be amazing!!!

THANK YOU THANK YOU THANK YOU!!!

Does what it is meant to. Their customer support is quick and easy to deal with

Loving the app and grateful for Andrews help when I needed it