Judge.me Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (40,446)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust, noting its seamless Shopify integration and customizable review features, including photo and video reviews. The automation of post-purchase review requests is particularly valued for saving time and increasing feedback volume. Merchants also praise the responsive and helpful support team for assisting with customization and technical issues, enhancing site credibility and potentially increasing sales.
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I had the pleasure of working with Ron from this company. He was able to assist me with setting up the widget for my first store review. I was so overwhelmed with getting set up that Ron was like an angel being sent down to help me. Ron was very patience with me and took his time with even selecting the right colors to match my website. It's great having that person who cares and understand that everyone is not going to be computer and tech savvy.
Fast support and professional.
Cassiano was great at solving my issue quickly.
Spoke with Andrew through online chat to resolve an issue I was having with layout. While looking into this he also made a suggestion to improve the look of the ratings and made adjustment. The app is good, but it's now even better with what Andrew did. A+
Fantastic app and even better customer service. Soufiane listened to what i needed and went above and beyond and delivered quickly. Highly recommend this app!
Jess and Lorenzo were helpful and responsive. Highly recommend
Terrible Customer Service Experience
I had an extremely disappointing experience with their customer service. I reached out for help with an issue and the developer, Soufiane, asked for permission to access the app. Without waiting for my explicit consent, he started making changes and publishing on my live theme. This is a blatant disregard for customer consent and professionalism.
When I inquired about how to edit reviews separately, he simply told me to publish them since they were already imported. This response was incredibly unhelpful and frustrating. I cannot believe the level of incompetence and lack of respect shown. Avoid at all costs!
We’re truly sorry to hear about your experience and deeply regret falling short of your expectations. We take feedback like yours very seriously, as it helps us improve our service and ensure such issues are avoided in the future.
This incident does not reflect the high standards of transparency and professionalism we strive to uphold. Please rest assured that we will thoroughly review this matter to prevent similar occurrences.
In the meantime, we’d love to address your concerns more effectively and assist you in making the most of our app. If you’re open to it, please don’t hesitate to reach out to us via our ongoing conversation. Our team will ensure you receive the support you deserve.
This is great app. The verified buyer makes it authentic for everyone. They have a prompt support and resolution. Its very easy to import reviews as well.
Thanks
tech support is amazing, the app is great to use and adds transparency for the clients
I absolutely love my experience using this app. Especially with the help by Igor. Very easy to installed and use.