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Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and effectiveness in driving conversions with features like pop-ups, banners, and a Commerce AI. The customizable design interface and advanced targeting rules are praised for precise customer targeting. The app's integration with platforms like MailChimp and Klaviyo is appreciated, as well as its ability to capture emails cost-effectively. Merchants report growth in email lists, improved engagement, and increased conversions. The customer support is commended for their responsiveness and problem-solving skills. The pricing structure is considered fair and cost-effective, contributing to business growth and increased ROI for some merchants.

November 7, 2023

Highly recommend this app! It's easy to use and successful, but what really shines is the support from all of the Justuno team members. We are so impressed with their response time, willingness to send video demos, and/or jump on a same day call to resolve any issues. Additionally we get valuable insights from their team on ways to optimize the integration, suggested activations and even Black Friday best practices. 10/10 recommend!

United States
About 2 months using the app
December 1, 2023

This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.

Orgullo Coffee Company
United States
Over 1 year using the app
Justuno replied December 4, 2023

Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at

November 29, 2023

Working with Justuno has been a fantastic experience, especially with Miranda leading the way. Initially planned as a 3-month trial for our website, we decided to quickly expand to our USA site within a month because it was so beneficial. The Commerce AI significantly boosted our conversion rates during sales, proving incredibly helpful. Tech support with Yuno has been fantastic – a true coding whiz who consistently delivers solutions. Despite challenging time zones (given our location in AUS), Miranda's dedication shines through as she consistently goes the extra mile, staying back, or jumping on a call whenever needed to assist whenever needed. Excited about the future with Justuno!

United States
2 days using the app
September 13, 2023

The app is versatile and provides me with many ways to connect with my website visitors and convert them into customers. I think using the app would be challenging if it weren't for my awesome dedicated support person, Nick. He is knowledgable, talented, and very patient. I am very happy with the app thanks to Nick.

Glad Dogs Nation | ALL Profits Donated
United States
2 months using the app
October 23, 2023

Great ongoing support and quick to help. Miranda is fantastic and Filli from support is too!

Smithey Ironware
United States
About 2 years using the app
August 2, 2023

Our Facebook business account was hacked right before Christmas day and we essentially had to rebuild the business up from scratch. For 8 months we couldn't use the popups and I had paid for the annual plan in advance... The customer service team has exceeded my expectations by allowing us to extend the duration of that un-used service due to our unexpected event. This is what I call GOOD customer service. Bravo!

Flourish Presets
United States
28 days using the app
August 16, 2023

Very powerful. And incredible, instant customer service. Super helpful when trying to sort through the appropriate triggers.

Basic Maintenance
About 1 month using the app
November 20, 2023

worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.

TLC Sport
United Kingdom
14 days using the app
Justuno replied November 21, 2023

Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.

June 5, 2023

We compared several vendors and JustUno has by far the most capabilities for popups email capture and targeting with very reasonable pricing. Miranda has been an absolute pleasure to work with and we have seen such impressive gains already in terms of metrics that we recently upgraded to the silver plan.

United States
Over 1 year using the app
May 15, 2023

JustUno is a great addition to our Tech Stack. Since working with them, they have helped lower our cart abandonment rate and increased revenue.

Senior Customer Success Strategist, Miranda Galindo, is fantastic to work with! She always comes prepared to meetings with helpful insights and actionable strategies to optimize our store.

United States
Almost 2 years using the app