Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
May 15, 2023

JustUno is a great addition to our Tech Stack. Since working with them, they have helped lower our cart abandonment rate and increased revenue.

Senior Customer Success Strategist, Miranda Galindo, is fantastic to work with! She always comes prepared to meetings with helpful insights and actionable strategies to optimize our store.

JEDCo
United States
Time spent using app: Almost 2 years
May 10, 2023

edit screen cuts off the edges of template, you can't drag the background in order to position it well, screen is rigid you can't hide some settings bars in order for the edit screen to be wider.

ITimber Studio
Cameroon
Time spent using app: 42 minutes
April 19, 2023

Working with Miranda has been such a game changer. She always has great ideas, is super communicative and helpful, and the exit intent that she set up for us has improved engagement and conversions on the site!

Branch Canada
Canada
Time spent using app: 6 months
April 6, 2023

JustUno support was always very receptive, informative, and helpful. We did not make the most of their services, but may return to the app eventually.

AtmosFX Digital Decorations
United States
Time spent using app: Almost 2 years
March 29, 2023

We were told Justuno is simply the best at pop-ups and we are having great success with their team. In particular Miranda is a superstar and incredibly helpful. She looks at the account in a holistic way and helps the entire ecosystem by making sure all integrations are optimized. To have a Senior Customer Success Strategist who cares and helps get the most out of Justuno is very precious to us. We highly recommend Justuno !

Tracie Martyn
United States
Time spent using app: Over 1 year
January 18, 2023

I love it. Easy to use. I have used it for years now. I can easily create pop ups and banners on table top and mobile.

Elana Carello Sweaters
United States
Time spent using app: About 5 years
Edited December 9, 2022

** Update to our review
The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well.
**
Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.

trueCABLE
United States
Time spent using app: Over 2 years
Justuno replied November 30, 2022

We’re sorry to hear about your experience with our app. Customer service is number one priority for Justuno. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance. Your feedback is important to us. Thank you for using Justuno.

November 29, 2022

Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!

Domestify
United States
Time spent using app: Over 5 years
Justuno replied November 30, 2022

Thank you for your feedback, and we are glad to learn that Miranda has helped you increase conversions. We at Justuno are continuously in the process of improving our app for an enhanced experience. We look forward to growing alongside your business.

November 29, 2022

Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/

Popularko
Slovenia
Time spent using app: 7 months
Justuno replied November 29, 2022

We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. We would be glad to help you out with any further issues. Your feedback is important to us. Thank you for using Justuno.

Edited November 30, 2022

Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.

AURA Modern Home
United States
Time spent using app: 4 months
Justuno replied November 30, 2022

We’re sorry to hear about your experience with our app. After checking with our support team, it seems they received your request and responded to you via email. One of our support professionals will reach out to you for any further assistance regarding cancelation. Your feedback is important to us. Thank you for using Justuno.