Justuno ‑ Email & SMS Pop ups , 2,325 reviews
App doesnt show up in our store, we have emailed customer service 10 times. The only response we get is that we need to reinstall the app (which we have done already) and that the code is not showing up in our theme. We use a shopify theme and they tell us we need to fix our code?
All other apps works in our store just fine
Hi there, thanks for your feedback! Yuno and Jordan from our support team have reached out and ensured your promotions are up and running. We'll continue to follow up to make sure everything is running smoothly! Thank you for being a Justuno customer 😃
Justuno Plus offers a great amount of options to help increase sales and the customer experience. Miranda is an absolute pleasure to work with! She has helped us set up Commerce AI - Cart Upsells, Banners, and A/B testing for our Cart Abandoner & Exit Offer. We look forward to exploring more opportunities Justuno Plus has to offer.
Thanks so much for your feedback! We are glad to hear that Justuno Plus is providing you with multiple strategy options to achieve better on-site CRO and will pass along your kudos to your Justuno Plus strategist, Miranda!
Using Commerce AI for intelligent cross-sells and upsells is one of the main ways brands are using Justuno Plus. If you're boosting that with on-site messaging in banners and A/B testing the effectiveness of your on-site offers, you are 100% getting value out of our Plus features!
We're looking forward to growing alongside your business more 🚀 Thanks for being a Justuno customer!
Not only this app is very powerful, but the support is just amazing when you get the plus account. I highly recommend them
Thank you for your review! It sounds like you've unlocked the potential of our app features with Justuno Plus and having a dedicated strategist by your side. We've invested heavily in our Customer Success team to make sure our merchants are realizing the full potential of what our CRO suite can do - it's so much more than email popups! Thanks for being a Justuno customer and we look forward to continuing to grow alongside your business 🚀
I use Just Uno Plus, the version of the app that comes with a dedicated account manager, which is the best way to be able to take advantage of everything the app can do, she has helped me add exit offers, sets up A/B Testing, popups and all different types of campaigns to help with targeting and increased sales. Thanks Miranda!! Appreciate the support!
Thank you for your review - glad your Justuno Plus strategist, Miranda, is supporting your business! We'll pass along the kudos. It sounds like you're taking advantage of different strategies with testing, visitor intent, and segmentation and that's exactly what we built our Plus plan to do. We're proud to be growing alongside you and appreciate your business. Thanks for being a Justuno customer!
I installed your plugin and I am not able to make the popup work. I've tried to contact the support but didn't heard from them . Please help me sort the issue asap.
Hi there, sorry you are experiencing issues. After checking with our team, it seems they received your request and responded to you but the email bounced. You'll need to whitelist firstname.lastname@example.org OR provide a different email address so we can connect with you directly. Here is the message that was attempted to send:
Thanks for reaching out to Justuno support! This issue looks to be due to us not currently being installed on the site. To correct this you should just have to install the Justuno app in your Shopify dashboard following this: https://support.justuno.com/en/shopify-install
If the app is already installed can you try deleting it and reinstalling it as sometimes on the initial install it can fail to add the embed code to the site.
Hopefully this helps! If you still see issues after taking these steps please let us know.
We couldn't be happier with our new Justuno lead cap forms. Working with the Justuno team, especially our our rep Steph, has been easy. She's super knowledgable about both our needs and the Justuno platform. It's been a great collaboration.
Thanks for your review! So glad that your Justuno Plus rep is sharing knowledge and easy to collaborate with. Our goal with our strategists is to aggregate the trends, wins, things *not* to do, and overall strategy from across our entire user base then help advise customers like you. Being able to be more strategic with your lead capture is the first best step in optimizing your site traffic. We'll pass along your kudos to Steph! Thanks for being a Justuno customer 🤗
Great partner. Well developed service that help us engage customers, increase conversions and generally amplify our message with tools that are easy to use. Support, insights and strategy from our specialist Miranda is top-notch and tailored to our needs - really a big help in getting the most out of Justuno.
Thanks for your feedback! We love that you view us as a strategic *partner* to help your business succeed. Amplifying messaging, increasing customer engagement and overall conversion rate is exactly what we've been helping merchants do since 2010 and we're so glad your Justuno Plus strategist, Miranda, is helping you meet all those goals. We'll pass along your kudos to her 🤗 Thank you for being a Justuno customer!
Great app and service. I have been working with Justuno for the past 3 years on many websites. Great for onsite optimization.
Thanks for your review and for your business over the past 3 years (woo!). We're glad our CRO suite has evolved with you over the years and helped you grow and optimize the onsite experience for your different websites. Our customer service is the #1 reason clients choose our app over others and something our company invests heavily in. Our strategists' only goal is to guide you to success. Thank you for being a Justuno customer! We're looking forward to growing alongside and supporting your business for more years to come.
Customer engagement via onsite messaging was a challenge until i found JustUno. The tight Shopify and Klaviyo integration are huge bonuses when compared to lightweight "pop up" apps. One of the big concerns we have around other "pop up apps" is site speed slowing and where our data is going. No issues with site speed when using JustUno and the JustUno website and documentation is clear and transparent. With Just Uno you can also have targeted customer messaging in your checkout - which is a big plus for us. The JustUno rule engine is second to none, meaning, configuration of customer journey messaging and promotional campaign messaging is no longer a headache for us to manage. Setting up display triggers and rules is a drag and drop process - very easy and intuitive. The Team at JustUno and their support (Stephanie & Zach) are fantastic (thank you to both of you for helping us). App installation and JustUno campaign setup is easy to do as well. Creating and configuring mobile and desktop messaging is also easy to do given the extensive template library within Just Uno. If your looking for a single site messaging solution that works extremely well with your email marketing provider then look no further.
Thanks for your review 🤗 So glad you're using advanced targeting in the checkout: such a great place to display an offer or intelligent upsell. And, yes, our integrations with Shopify and Klaviyo are amongst the deepest of our native integrations so your first-party data can flow cleanly into your tech stack for immediate use. Our ability to keep site speed at top-notch is one of the best value adds from our platform - your brand has successfully built on-brand promotions with rich media and seen no effect on load-time. SEO win! 🏆 We will pass along your kudos to Stephanie and Zach and are glad your Justuno Plus strategists are helping you squeeze the full value out of our CRO suite. Thank you for being a Justuno customer - we're excited to keep pushing the envelope of conversion strategy with you!
We have been using Justuno Plus(completely worth it!)for about a year now and have seen really good conversion rates with everything we have used so far. I do think there is much more to be utilized with Justuno and cant wait to keep working with our amazing specialist Miranda to utilize all that Justuno has to offer!
Thanks for your review - we'll pass along your feedback to your Justuno Plus strategist, Miranda 🙌 Glad you are finding your dedicated JU Plus strategist valuable and are seeing higher conversion rates! Our goal is to have someone dedicated to your business to understand how Justuno can amplify your omnichannel marketing when users arrive onsite by dialing in your messaging and targeting. There IS so much more to be utilized with Justuno Plus with intelligent product recommendations and our newest release, Audience Sync, where you can push emails directly to Google and Facebook. Can't wait to see what you and Miranda do next!