Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customized pop-ups and banners, aiding in customer conversion and engagement. They value its seamless integration with platforms like MailChimp and Shopify, and its targeting features for personalized experiences. The app is praised for its effectiveness in capturing emails and boosting conversions. Support, particularly from Miranda, is highly commended. Merchants find the pricing fair and cost-effective, and appreciate the flexible design interface. The app's analytics and reporting features are valued for their detailed insights. It has helped merchants grow their email lists, lower cart abandonment rates, and increase revenue.

May 25, 2021

Justuno rules. It just rules. The customer service is reliable and thorough. they go above and beyond.

IZ Adaptive
About 2 years using the app
Justuno replied May 25, 2021

Thank you for your review and glad to hear your Justuno Plus strategist RULES! Our goal with our dedicated strategists is to help our customers go above and beyond in advanced targeting rules, segmentation, design, and strategy 🚀 Thank you for being a Justuno customer.

May 30, 2021

Customer engagement via onsite messaging was a challenge until i found JustUno. The tight Shopify and Klaviyo integration are huge bonuses when compared to lightweight "pop up" apps. One of the big concerns we have around other "pop up apps" is site speed slowing and where our data is going. No issues with site speed when using JustUno and the JustUno website and documentation is clear and transparent. With Just Uno you can also have targeted customer messaging in your checkout - which is a big plus for us. The JustUno rule engine is second to none, meaning, configuration of customer journey messaging and promotional campaign messaging is no longer a headache for us to manage. Setting up display triggers and rules is a drag and drop process - very easy and intuitive. The Team at JustUno and their support (Stephanie & Zach) are fantastic (thank you to both of you for helping us). App installation and JustUno campaign setup is easy to do as well. Creating and configuring mobile and desktop messaging is also easy to do given the extensive template library within Just Uno. If your looking for a single site messaging solution that works extremely well with your email marketing provider then look no further.

Ellus & Krue
Over 1 year using the app
Justuno replied June 1, 2021

Thanks for your review 🤗 So glad you're using advanced targeting in the checkout: such a great place to display an offer or intelligent upsell. And, yes, our integrations with Shopify and Klaviyo are amongst the deepest of our native integrations so your first-party data can flow cleanly into your tech stack for immediate use. Our ability to keep site speed at top-notch is one of the best value adds from our platform - your brand has successfully built on-brand promotions with rich media and seen no effect on load-time. SEO win! 🏆 We will pass along your kudos to Stephanie and Zach and are glad your Justuno Plus strategists are helping you squeeze the full value out of our CRO suite. Thank you for being a Justuno customer - we're excited to keep pushing the envelope of conversion strategy with you!

November 24, 2020

I've used all of the major modal apps. I always end up coming back. JustUno has more of a learning curve. But it is by far the best if you want control and customization.

Snow Teeth Whitening
United States
Almost 4 years using the app
Justuno replied March 25, 2021

Hi Snow team,
Thanks for getting through the learning curve! We like to be as simple or as complex as marketers would like and are glad to know we've helped meet your business needs. We're always here to help! Thanks for being a Justuno customer :)

March 30, 2021

We've been on JustUno for quite awhile, but with our recent NYT feature we had to get serious, and quick. Took a leap and jumped into Justuno professional and it's been phenomenal. We may have just gotten lucky because Miranda G. understood our need to execute quickly and has done exactly that for us and more! The learning and high level thinking we've been able to do as a team has been a gamechanger for us. Highly recommend!

Hometown Hero CBD
United States
About 2 years using the app
Justuno replied March 30, 2021

Thanks for your feedback! Great to hear Justuno Plus is helping you execute efficiently and get campaigns up and active - Miranda is a rockstar! We appreciate your business and look forward to helping you scale quicker 🚀

Edited January 4, 2023

AMAZING! I'd give them 10 Stars if I could. Seemingly endless options for timing & customizing popups. You can create different rules for popups for how and when to show them. Plus editing them is super easy and straight forward. Also important, they have mobile friendly display options. Oh and the Chat support is great. Miguel rocks! I'm no coding genius nor tech savy, but Miguel always takes the extra step to help me figure out the difficult stuff. Super fast responses, it's like someone is literally right there helping you.

UPDATE: Just reminding everyone in 2023 we are still super happy with Justuno!

Microfiber Wholesale
United States
Over 2 years using the app
Justuno replied March 25, 2021

Thanks for the feedback - Miguel is a rockstar! We're looking forward to watching your business grow and happy to be a part of it.

May 21, 2021

Originally I thought this is just an app for creating popups, but it offers so much more. Our strategist Miranda has been really helpful at analyzing how to target our audience. I really appreciate the level of support I get from Justuno. Miranda answers our questions quickly, and there is always very quick response time with online chat support as well.

United States
Over 1 year using the app
Justuno replied May 21, 2021

Thanks so much for your feedback! We will pass it along to Miranda. Our Justuno Plus strategists are here to help with supporting you through targeting rule setup, design, and overall strategy when you need it. And it sounds like it's been a good turnaround time for you 🙌 Justuno's support team is always on chat as you mentioned, so if you're ever in a pinch or need some quick advice, keep popping in our onsite chat!

October 6, 2021

Great product—even better support! We've seen incredible performance with exit popups and upsell offers.

Taos Footwear
United States
7 months using the app
Justuno replied October 7, 2021

Thanks so much for your feedback! Our support team is our #1 investment at Justuno and we're proud of the team's dedication to merchant success. Sounds like you're using two of our best-performing use cases: exit and upsell. Being able to get a sale from a would-be lost customer is easier than most merchants think! And upsells are so fun to tweak and tailor based on any combination of the Justuno advanced targeting rules. It seems you've found your winning combo! Thanks so much for being a Justuno customer - we're exciting to keep growing with you 🚀

April 6, 2022

The tool itself is great but comparing to similar tools that offers the same functionalities it is overpriced. but when i comes to the plus service THIS IS A TOTAL WASTE OF MONEY.. I t is a kind of walking you through the tool and teach you how to create stuff. I did no check but I am sure anyone with some experience with the internet will be able to find his way through... the best thing about the PLUS service is the RECAP email they send after a zoom call .. to be honest it is a real detailed email :)

Brands On Sale
Hong Kong SAR
About 1 month using the app
Justuno replied May 4, 2022

Thank you for your feedback and we're sorry to hear about your experience with Justuno. We aim to provide an enhanced product experience to all users. Justuno’s product team has been working on improving the overall user experience, including a best-in-class design canvas that allows you to build fully responsive designs, advanced onboarding tools, and a sleeker, modern UI. We have many more exciting feature sets being released with our new solution in the next few months. Please contact us if you’d like to get early access to our new solution, and our team will be in touch with you. Thank you for using Justuno.

Edited March 19, 2021

Justuno is amazing! It integrates easily with Shopify Plus, and it's easy to build unique customer experiences with popups. Justuno is worth the time investment and has a positive ROI almost immediately. The targeting and analytics options, along with the A/B testing functionality, make it easy to determine what's working and where the opportunities are. The user interface definitely has a learning curve. I would recommend partnering with their Professional Services team to have an expert that can help move creative assets and testing opportunities through the system quickly. Justuno makes Lead Gen easy and has rapidly allowed us to build our Email and SMS lists by offering a personalized discount. It's one of the most important integrations to consider on Shopify Plus.

United States
Almost 2 years using the app
Justuno replied March 23, 2021

We really appreciate your kind words, thank you so much!

Happy sales!

January 3, 2021

I like this app a lot. It take a bit of time to learn but not bad considering the amount of customization it offers. It is even linked to Canva to make design even easier.

True North
United States
Almost 3 years using the app
Justuno replied March 25, 2021

Thanks for your feedback! Great to hear you've found a level of customization that meets your marketing needs. While we aren't linked with Canva, we often get user feedback that our design interface has similarities in ease-of-use :) Thanks for using Justuno!