Reviews (2,344)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email sign-ups, conversions, and sales through features like Commerce AI for cart upsells, customizable pop-ups, and targeted campaigns based on visitor behavior. They appreciate the seamless Shopify integration, diverse templates, and customization options. The app is noted for its reliability and quick setup. Customer support is praised for being responsive and providing detailed, real-time assistance.

Edited November 8, 2018

This app was recommended to us and indeed, gave us the ability to create all sort of sales and email capturing banners without the need for a developer or graphic designer. Great app

int-street-habit
Israel
About 2 hours using the app
August 4, 2018

Didn't work or even show on my website. Also support staff were terrible.

Health N Beauty Express
United Kingdom
2 days using the app
July 26, 2017

great free app. features which others charge for

Thecatshopplace
United Kingdom
About 1 hour using the app
September 10, 2016

Really easy to use! Highly recommend it.

Kiko Leather 2
United States
About 1 hour using the app
May 4, 2018

Excellent app, easily the most in depth pop up software I've ever used.

Nayma Co
Australia
About 1 hour using the app
March 12, 2018

Looks good, not tried it yet though.

Mancessorizeusa
United Kingdom
About 1 hour using the app
March 3, 2022

I try to publish a window for a discount but it says that for security reasons of a form of its partners it does not let me publish

carszn
Spain
About 21 hours using the app
Justuno replied March 16, 2022

We’re sorry to hear about your experience with our app. When using the templates provided by our partners, Justuno requires user consent to share user information with the partner. We also have a very robust template library designed in-house with intuitive designs for every use case to use if you would prefer. Please reach out to our support team if you need further assistance. Thank you for using Justuno!

October 16, 2017

After wasting my time and the customer service live chatters time, we came to the conclusion that this app simply does not work well. It will make your Promos look out of wack and cover things on your website that should not be covered such as your cart icon! Making the whole website look buggy. I brought in some traffic to test and my conversion rate was absolutely destroyed. The customer service rep said that it was because of my Theme, it was the reason for these problems but said he could not recommend another theme because there are too many variables to predict if those themes will have problems as well. So I had no choice but to delete the app and cancel my sub.

Afford My Fashion
United States
About 17 hours using the app
December 21, 2017

great! standard for most stores :)

Pulpandpress
Canada
About 5 hours using the app
March 20, 2021

After installation, the app does not even open and I receive an error message saying "There's been an error. Check back later". Tried to send a message to support, but the chat did not work. Not good first impression.

XBODY UK
United Kingdom
About 8 hours using the app
Justuno replied March 23, 2021

Hi there, sorry you were experiencing an error message after installation. Our support team has reached out to troubleshoot after we successfully tested your account and site in multiple browsers. Looking forward to your reply!

In the meantime if you have any other issues visit https://support.justuno.com/en to create a ticket or browse our help articles.