Reviews (380)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for managing pre-orders, especially for small businesses and new launches. It's praised for its easy setup, customization options, and seamless theme integration. Features like a countdown timer and specific product management are highlighted. Many commend the app's performance and exceptional customer support, describing it as fast, responsive, and professional in resolving issues.
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The usage fees are ridiculous, and I didn't noticed until I just saw that I was charged $115 when only a single $25 order came via their app. In all, in 2025, they charged me $720 for 4 small pre-orders. They will charge you based on store volume that has nothing to do with them, even when all the volume is from third party marketplace integrations with Shopify where it wouldn't be possible to use this app in any capacity. Outrageous fees. Stay away from this app if you have high volume that doesn't have anything to do with pre-orders.
Thank you for sharing your concerns — we’re very sorry to hear about your frustration.
Our app’s usage fees are calculated based on the total Shopify store order volume, as outlined in our pricing page. This structure follows Shopify’s billing model, but we understand that it may not always align perfectly with every merchant’s specific use case — especially when orders come from external marketplace integrations.
We never aim to surprise merchants with charges, and we’re continuously working to make pricing details as clear and transparent as possible and your feedback helps us improve both our product and communication.
Best Regards,
Kaktus Team
Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees.
Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment.
Awful app, awful people.
We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or unexpected costs. For transparency, the app fees are based on total orders processed by your store (as outlined in our pricing), not just orders that complete a second payment. We understand this model may not suit every business, and we appreciate you sharing how it impacted you.
Regarding the second payment issue, pre-order payment flows rely on Shopify’s checkout and billing systems, which sometimes limits what we can directly control. That said, we absolutely take responsibility for supporting our merchants and regret if you felt we didn’t help enough.
Thank you for your candid feedback; it helps us improve our app and support.
Best regards,
KaktusApp team
After using this app all orders left a committed inventory amount for all products in all orders despite the orders being fulfilled.
Complete waste of time using the app as it has not screwed up my stored inventory quantities.
We’re truly sorry to hear about the inventory issues you’ve encountered. That’s absolutely not the experience we want for our merchants. It sounds like there may have been a syncing or configuration problem that caused inventory to remain committed even after fulfillment.
Thank you for bringing this to our attention - we can investigate the reason of this happening, and see if this issue is related to our app, it helps us improve and ensure it doesn’t happen again.
Best regards,
KaktusApp team
Sudden charges after being installed and used for 3 months without charge
Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue
I would not recommend this app dev at all after my experience
***Update***
2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review:
I would not recommend this app at all after my experience
Hello Dear Customer,
I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us.
Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less.
It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund.
If there is anything else we can do, please contact us. We will do everything to make you happy, I promise.
With love from Alex, CEO of KAKTUS.
What can I say from install to now soon to be uninstall - problems!
Add to cart function does not work - on my site
The ap removed add to cart button from my site
I now have to re-upload and publish multiple SKU's
What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly.
We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme.
Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago.
We’re here to assist you and ensure everything works as expected.
Warm regards,
Kaktus Apps Team
Horrible, does not load in properly half the time leading to regular checkouts and charge backs and randomly just stopped working after a few days. Customer support was pretty much worthless, use any other preorder app...
We’re truly sorry to hear about your experience. It’s unacceptable for the app not to load properly - especially when it leads to checkout issues and chargebacks - and we regret the frustration this caused. We also apologize if our support didn’t provide the help you needed.
Your feedback is incredibly valuable, and we’re actively working to improve stability and support responsiveness. If you’re open to it, please reach out to us, so we can investigate what went wrong and see how we might make this right. Thank you for sharing your honest experience - it helps us get better.
Best regards,
KaktusApp team
i wanted to love it and its better in most ways than other i have tried but why is there no list that shows what items were purchased and how many... if you do large preorders and only order the options people purchased its a real pain to have to manually go through and there is bound to be errors so now i will have to keep searching for something else because it makes no sense not to have a page that lists all items ordered and their quantities because manually is tedious if you get a ton of orders.
Hello There,
First of all, thank you for using our app. In our menu, we have an item called 'Orders'. If you click on it, you will be able to see all the orders created by our app. It's super easy.
Also, please feel free to contact us; we are available almost 24/7.
Great app - though the functionality should arguably be part of the Shopify experience - but it does what it says; there's a glitch (Shopify's fault apparently) that means you have to manually send each pre-order to fulfilment, which is a pain that I can live with while it's free, but something that would need to be resolved when the time comes to start charging.
But if you're looking for a free pre-order app to help manage out of stock items, then it's close to perfect.
Thank you for your feedback! We're glad to hear that you find our app great and that it does what it promises. Providing a reliable and functional experience is important to us, and we're pleased that we met your expectations in that regard.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to ensure your continued success with our app and to provide the support you need.
Thank you for choosing our app and for your support!
Best regards,
KaktusApp team.
Kaktus's customer support is excellent. Also quick to answer and very helpful and thorough.
Thank you for taking the time to provide us with your feedback! We are thrilled to hear that you had a positive experience with our support team and found them extremely responsive and helpful as you navigated both Shopify and Kaktus for the first time.
We appreciate your support and are always here to help if you have any questions or need further assistance.
Best regards,
KaktusApp team.
Really simple to use and with many options to choose from.
To be honest I didn't expect 24/7 support and with only a few seconds of waiting time.
Liubiva was really helpful and even helped me with my Shopify settings.
Keep up the good work and keep adding more functions.
Ideally would like the preorder button to appear on my products' collection as well.
Thank you for offering your services for free, it really helps small business to grow
