Reviews (578)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting presale conversion rates and efficiently managing pre-orders. It is user-friendly with a simple setup and customizable options to suit various business needs, especially in handling inventory and out-of-stock scenarios. The app is praised for its reliable performance and exceptional customer support, with live chat and specific team members like Anne and Vitalii often mentioned for providing personalized assistance.
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I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne.
She was prompt in responding, clear in communication and immediately assisted me with my requests!
Very pleased with the service received today.
Thank you Anne!
Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.
Great app and excellent customer service! They responded and helped me out right away.
Facil de instalar y soporte de 10
Excellent customer service. It gets so exhausting that some apps dont have a standby representative to help you with some edits. 10/10 recommend. I love having a live chat open when im working on a new app. Liubava went above and beyond to give me exactly what i wanted. Thank you so much!
Sudden charges after being installed and used for 3 months without charge
Support refuse to say there is an issue. Send me to shopify for help but shopify say it is the apps issue
I would not recommend this app dev at all after my experience
***Update***
2 Months later after a lot of back and forth emails and live chats between shopify and kaktus i eventually got my refund. It took a huge effort to get this back. Then once received Kaktus then kept requesting i alter my review. So here is my updated review:
I would not recommend this app at all after my experience
Hello Dear Customer,
I want to ensure that we are all on the same page. With all due respect, the way the app ecosystem operates is such that you are charged by Shopify, and Shopify then makes the payment directly to us.
Once you request a refund, we can approve it. However, the actual refund is processed by Shopify or the payment processor, not by us. If you have any stores and request a refund, the process will be the same—some processors might take more time, others less.
It's important to point out that we issue refunds immediately, no questions asked. We still believe that this review is unfair to us, as it does not reflect any feedback on the app itself but rather your experience with obtaining a refund.
If there is anything else we can do, please contact us. We will do everything to make you happy, I promise.
With love from Alex, CEO of KAKTUS.
Been struggling setting up pre order for hours but got it in minutes after installing this app.
Omg...this was the simplest app to use. I pray that it continues to be this simple going forward. It really took some stress off of searching for a good Pre-Order App.
The customer Service was amazing! I had a problem and Tess was so quick to offer help. It always reassuring when you have that kind of support. Thanks again!