Reviews (585)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting presale conversion rates and simplifying the pre-order process on Shopify. They appreciate its quick setup, user-friendly interface, and ability to handle complex customizations smoothly. The app integrates seamlessly with Shopify, enhancing reliability. Exceptional customer support, especially from team members like Anne, Dan, and Vitalii, is frequently praised for its responsiveness and helpfulness. Merchants value the app for its comprehensive features and adaptability to specific business needs.

August 18, 2023

Amazing product!!!! AND GREAT CUSTOMER SERVICE. It is very user friendly and you are easily able to set up preorders.

Bails & Co.
United States
About 1 year using the app
January 10, 2023

Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!Good!

OCEANBUY.ca
Canada
About 1 year using the app
Kaktus replied May 11, 2023

Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying our app and that everything is working well for you.

Thank you for your support, and please don't hesitate to reach out if you have any further questions or comments.

Best regards,
KaktusApp team

March 24, 2023

Didnt work with my theme at first but support had made it work within 5 minutes. Great that its free too!

3DCabin
United Kingdom
About 1 year using the app
Kaktus replied May 12, 2023

Thank you for sharing your feedback with us. We are sorry to hear that our app did not work with your theme initially, but we are pleased to hear that our support team was able to resolve the issue within 5 minutes.

Our team is always here to assist our users with any questions or concerns they may have, and we are glad to know that we were able to provide you with the support you needed.

We appreciate your positive feedback and are grateful for your trust in our app.

Best regards,
KaktusApp team.

February 14, 2023

App did exactly what I needed it to do. Alex was extremely helpful when I got stuck. Would definitely recommend.

Whimsykel Designs
United States
About 1 year using the app
Kaktus replied May 12, 2023

Thank you for leaving us a positive review. We are thrilled to hear that our app did exactly what you needed it to do and that our support team, specifically Alex.

Thank you for recommending our app and please feel free to reach out to us if you have any further questions or concerns.

Best regards,
KaktusApp team.

June 22, 2023

I would recommend this app to Shopify shop owners. Wow their customer service is "on the ball" outstanding.

DesignbyAthena
Canada
About 1 year using the app
Kaktus replied July 13, 2023

Thank you for your fantastic feedback! We're thrilled to hear that you would recommend our app to other Shopify shop owners. Word-of-mouth recommendations are incredibly valuable to us, and we're grateful for your support.

We greatly appreciate your kind words about our customer service. If you have any further questions or need any assistance, please don't hesitate to reach out.

Thank you for choosing our app and for your support!

Best regards,
KaktusApp team.

April 13, 2023

Works well and allowed me to set up and customise my PreOrders.
I had an issue with the display of the preorder in the cart but support was super helpful in fixing the issue. It all appears to work fine now.

Superflux
United Kingdom
About 1 year using the app
Kaktus replied May 15, 2023

Thank you for your feedback! We're delighted to hear that our app is working well for you and that it allowed you to set up and customize your preorders.

We apologize for the issue you encountered with the display of the preorder in the cart, but we're glad that our support team was able to assist you and resolve the issue promptly.

It's great to know that everything appears to be working fine now. If you have any further questions, need assistance, or have any feedback, please don't hesitate to reach out.

Best regards,
KaktusApp team.

June 9, 2023

It was super easy to configure the app and integrate it. Also, the customer support service is superb, we had a small issue and fixed it instantly.

Chibig
Spain
About 1 year using the app
Kaktus replied July 13, 2023

Thank you for your fantastic feedback! We're thrilled to hear that configuring and integrating our app was super easy for you.

We greatly appreciate your kind words about our customer support service. We're glad that we were able to assist you and fix the small issue instantly.

If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our app and for your support!

Best regards,
KaktusApp team.

May 22, 2023

very helpful staff, perfect for my store when i wanted ot set up pre-order tshirts! Would highly recommend

SenpaiStudios
United Kingdom
About 1 year using the app
Kaktus replied May 26, 2023

Thank you for your positive feedback! We're delighted to hear that our staff has been very helpful to you and that our app has been a perfect fit for setting up pre-order in your store.

We greatly appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
KaktusApp team.

February 20, 2023

I had contacted help desk several times and I had great experience with help desk. My contact is Adrian. Thank you Adrian.

birceakalaydesign
Türkiye
About 1 year using the app
Kaktus replied May 12, 2023

Thank you for leaving such a positive review about our customer support team and specifically, Adrian. We are glad to hear that your experience with our help desk was great and that Adrian was able to assist you in resolving any issues or questions that you had.

If you need any further assistance or have any other questions, please don't hesitate to reach out to us again. Thank you for choosing KaktusApp!

Best regards,
KaktusApp Team

Edited May 12, 2023

This is a very easy to use app. The on-boarding process is smooth, easy to follow. Customer support is fast, nice and very helpful!

HappyTail
Finland
About 1 year using the app
Kaktus replied May 16, 2023

Thank you for your feedback! We're thrilled to hear that our app is very easy to use and that the onboarding process was smooth for you.

We're also delighted that you found our customer support fast, nice, and very helpful and we're glad to know that we could assist you effectively. If you have any further questions or need any more assistance, please don't hesitate to reach out.

Best regards,
KaktusApp team.