Reviews (161)

Overall rating
4.1
Counts per rating level
  • 81% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and Xero, enhancing inventory and order management. They praise its user-friendly interface and features like batch tracking and real-time updates, which boost efficiency in production and inventory control. The responsive support team is frequently commended for their effective assistance. Continuous updates and scalability are also appreciated, helping businesses grow and adapt.

February 12, 2025

Katana has been fantastic since we began using it 4 months ago. My sales rep worked with me to get pricing that matched our budget and use needs for our very seasonal business. My onboarding rep was always accessible. It was very easy to set up meetings with him and he was very responsive via email and personalized step-by-step videos for managing support in between.
The platform is intuitive and saves automatically so it is easy to move from one task to the next. Favorite features include the forecasting, material tracing, and material planning. We had used Cin7 previously and that seems prehistoric in comparison to Katana's functionality.
Strongly recommend Katana for both the platform itself as well as the support provided to ensure success.

Elm Dirt
United States
2 months using the app
February 4, 2025

We've been very happy with Katana. It makes it easy to remotely manage inventory and see everything going on.

We were able to bypass some of the long onboarding because we knew what we were doing.

Overall very happy and keeps us very organized!

SolBrush
United States
About 2 months using the app
December 19, 2024

We have been using this system for about 2 months and we are very satisfied. We have tried many inventory systems and finally found what we were looking for. I would especially like to thank Fred for all his help.

Boris Dental
Ireland
3 months using the app
December 17, 2024

Onboarind takes a while, but there is a lot to take in with the software. Once up and running its great. Brendan was very helpful and responsive. A very powerful tool when used correctly.

Race German
United States
4 months using the app
December 17, 2024

Our onboarding manager, Steve, was incredibly helpful during the transition to Katana. So far, we’ve had a great experience using the platform.

The Six Bells
United States
27 days using the app
January 11, 2025

Horrible. Foreign company! Overcharged us and agree they owe us 8K yet refuse to refund! Sudden and unexplained major increases in cost. Not robust. Glitchy. Other like softwares are far better and far less in cost with better CS! Not impressed. Worst CS and staff.
We are reporting the theft and fraud to the authorities.

Blu Technology LLC
United States
Almost 3 years using the app
August 21, 2024

It took us several months to onboard Katana. The system is glitchy. When things dont work as expected, we are always told our issue "will be taken to the developers" or they are "working on that". There are all these manual work-arounds that, rather than decreasing our workload by leveraging AI, required us to do extra work just to have basic functions and accurate data. After a couple months of onboarding and a couple months using it, we are switching to a different platform that's more intuitive and allows more customization. I agree with the comments with the tripling price - we were initially told we could get all the services we needed at $99/mo, but by the time we finished onboarding, it was up to $400/mo. The platform we are using now is around that price and I wish we had gone with them from the get-go.

LINNÉ
United States
About 2 months using the app
July 5, 2024

Katana was great until they increased the price by 60% and took away features at the same time. Had been offered a discount which never came. Won't ever deal with this company ever again.

Gourmet Brownie
United Kingdom
About 3 years using the app
March 29, 2024

We were a customer for 2 years then they blindsided us with a 4x price increase to our yearly subscription in January. When I questioned them about this sudden increase, Katana told us it was to bring their pricing in line with other MRPs. It certainly wasn't because the platform got 4x better. It's not as feature rich as other MRPs at the same price point. And this little stunt allowed us to reevaluate our situation. We've since moved to another MRP -I refuse to support a business that doesn't respect its customers.

Popov Leather®
Canada
Over 3 years using the app
Katana Cloud Inventory replied April 5, 2024

Thanks for sharing your feedback. We understand your concern and appreciate your business.
The decision to change our subscription offerings was made after careful consideration and necessary to continue to deliver excellent service and product/feature development to our customers.
We do our best to give our customers ample advanced warning of any subscription changes and always offer support via our in-app Support Chat. Furthermore, we offer the option to schedule a call with a dedicated Success Manager to discuss subscription plan optimization and the individualized effects of plan changes on our customers.
Regardless, we understand that price and plan changes are never easy and that ultimately they do not work out for everyone. We’re here to help in your move away from Katana but also happy to discuss your needs and feedback further, should you like to continue to use Katana.
All the best,
Christopher @ Katana

April 12, 2024

Nice features overall but a lot are behind expensive add-ons and pricing can change all of a sudden substantially. We got blindsided at the beginning of this year and are looking for other solutions.

We started using Katana just over two years ago and have been happy with the software. There are some bugs and some features that can be improved but overall it has been a big help.

We had the starter subscription at $99 with the Shop floor add-on at $199 per month. In February Katana ramped up the subscription fees and forced us into the higher subscription to be able to continue using the Shop floor add-on. We went from $349/month to now $598/month.

If you want to mark the location of a pallet with a bin number that is now another $199/month on top the other cost.

We have a lot of products invested a huge amount of time getting it setup so I really don't want to move. We are in the busy time of year so I don't have the time to invest in switching apps but I am definitely keeping my eye out for another options.

Rev Dynamics
United States
About 2 years using the app
Katana Cloud Inventory replied April 26, 2024

Thank you for taking the time to share your thoughts with us. We truly value the feedback from our long-standing users like you and understand that the recent changes in our pricing model have caused significant concern. Your review has gone around and been seen our management team.
We're sorry to hear that the updated pricing has put you in a difficult position, especially during a busy time for your business. It’s always our intention to enhance our service without causing undue stress or inconvenience to our customers.
The decision to adjust our pricing was made after careful consideration and analysis, aimed to support the continual growth of our features and services, so we provide increasing value long-term.

We realize, however, that changes like these can be challenging. We are here to support you every step of the way whether that be staying with us or transitioning away to another software as you mention you might.

Feel free to reach out directly to us at support@katanamrp.com, or of course via in-app chat.
Kurt @ Katana