Reviews (161)

Overall rating
4.1
Counts per rating level
  • 81% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and Xero, enhancing inventory and order management. They praise its user-friendly interface and features like batch tracking and real-time updates, which boost efficiency in production and inventory control. The responsive support team is frequently commended for their effective assistance. Continuous updates and scalability are also appreciated, helping businesses grow and adapt.

February 12, 2025

Katana has been fantastic since we began using it 4 months ago. My sales rep worked with me to get pricing that matched our budget and use needs for our very seasonal business. My onboarding rep was always accessible. It was very easy to set up meetings with him and he was very responsive via email and personalized step-by-step videos for managing support in between.
The platform is intuitive and ...

Elm Dirt
United States
2 months using the app
February 4, 2025

We've been very happy with Katana. It makes it easy to remotely manage inventory and see everything going on.

We were able to bypass some of the long onboarding because we knew what we were doing.

Overall very happy and keeps us very organized!

SolBrush
United States
About 2 months using the app
December 19, 2024

We have been using this system for about 2 months and we are very satisfied. We have tried many inventory systems and finally found what we were looking for. I would especially like to thank Fred for all his help.

Boris Dental
Ireland
3 months using the app
December 17, 2024

Onboarind takes a while, but there is a lot to take in with the software. Once up and running its great. Brendan was very helpful and responsive. A very powerful tool when used correctly.

Race German
United States
4 months using the app
December 17, 2024

Our onboarding manager, Steve, was incredibly helpful during the transition to Katana. So far, we’ve had a great experience using the platform.

The Six Bells
United States
27 days using the app
January 11, 2025

Horrible. Foreign company! Overcharged us and agree they owe us 8K yet refuse to refund! Sudden and unexplained major increases in cost. Not robust. Glitchy. Other like softwares are far better and far less in cost with better CS! Not impressed. Worst CS and staff.
We are reporting the theft and fraud to the authorities.

Blu Technology LLC
United States
Almost 3 years using the app
August 21, 2024

It took us several months to onboard Katana. The system is glitchy. When things dont work as expected, we are always told our issue "will be taken to the developers" or they are "working on that". There are all these manual work-arounds that, rather than decreasing our workload by leveraging AI, required us to do extra work just to have basic functions and accurate data. After a couple months of ...

LINNÉ
United States
About 2 months using the app
July 5, 2024

Katana was great until they increased the price by 60% and took away features at the same time. Had been offered a discount which never came. Won't ever deal with this company ever again.

Gourmet Brownie
United Kingdom
About 3 years using the app
March 29, 2024

We were a customer for 2 years then they blindsided us with a 4x price increase to our yearly subscription in January. When I questioned them about this sudden increase, Katana told us it was to bring their pricing in line with other MRPs. It certainly wasn't because the platform got 4x better. It's not as feature rich as other MRPs at the same price point. And this little stunt allowed us to ...

Popov Leather®
Canada
Over 3 years using the app
Katana Cloud Inventory replied April 5, 2024

Thanks for sharing your feedback. We understand your concern and appreciate your business.
The decision to change our subscription offerings was made after careful ...

April 12, 2024

Nice features overall but a lot are behind expensive add-ons and pricing can change all of a sudden substantially. We got blindsided at the beginning of this year and are looking for other solutions.

We started using Katana just over two years ago and have been happy with the software. There are some bugs and some features that can be improved but overall it has been a big help.

We had the ...

Rev Dynamics
United States
About 2 years using the app
Katana Cloud Inventory replied April 26, 2024

Thank you for taking the time to share your thoughts with us. We truly value the feedback from our long-standing users like you and understand that the recent changes in our ...