Reviews (161)

Overall rating
4.1
Counts per rating level
  • 81% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and Xero, enhancing inventory and order management. They praise its user-friendly interface and features like batch tracking and real-time updates, which boost efficiency in production and inventory control. The responsive support team is frequently commended for their effective assistance. Continuous updates and scalability are also appreciated, helping businesses grow and adapt.

March 24, 2024

Katana is overpriced, glitchy, and lacking features. The price I originally signed up to was quickly tripled or quadrupled and I was unsubscribed to the plan I had signed up to - by katana. There are companies charging the same price as katana is now charging that have much more functionality for the same price. CIN7 and some others.

You should be completely disgraced by unsubscribing your existing customers and forcing them on to your new plan at an exorbitant amount extra.

10 / 10 I would not recommend katana to an enemy.

Common Rail Cowboys
Australia
5 months using the app
Katana Cloud Inventory replied March 27, 2024

Hi. We understand that for some customers the recent pricing changes have been difficult, sorry to see you go!
All updates to our pricing model were based evaluating our customers' needs first, and the new pricing is designed to reflect the value we’ve built and continue to build, as well as the comprehensive support we provide day in, day out.

March 12, 2024

I installed this app and in a matter of minutes the app changed and modified all my inventory in all the locations in my store with no sense, manual adjustments up and down in all the products for no reason, I had to correct the inventory manually after uninstalling the app.

Para Paquetes
Mexico
12 minutes using the app
Katana Cloud Inventory replied March 15, 2024

Hi, sorry to hear you had troubles with the inventory sync!

The default settings when setting up the integration is for the sync to work only one way, from Shopify to Katana and therefore for your situation to have zero chance of happening, with data only flowing to Katana not from it.

There is an option to turn on the sync two-way, which must have been selected during the installation.
We recommend to only select this option after fully understanding the integration, and when you are confident in your Katana data (which must also be present for a two-way sync) as the integration is powerful and does sync both ways, once enabled.

If you'd like to reach out in-app or to support@katanamrp.com we will be happy to see how we help, or alternatively follow the steps found here:
https://support.katanamrp.com/en/articles/5968283-connecting-shopify

Edited September 5, 2019

Great App! I love how simple it is to use. It has helped my business become way more efficiente! I higly recomend this app for any small manufacturing operation!

Flor de Venus
Mexico
Almost 5 years using the app
Katana Cloud Inventory replied September 9, 2019

Happy to hear that! Thank you for the support! 😊

June 18, 2020

Katana has been a tremendous help for our business. Specifically, It has made Bundling our products and managing their inventory much easier. Another feature that has really helped out with inventory is reorder minimums. Since implementing we always know we have enough stock to produce what we need without guessing or counting each time.

Almanac Supply Company
United States
About 4 years using the app
Katana Cloud Inventory replied July 21, 2020

Thank you for growing with us!

December 19, 2020

Katana is an intuitive, easy to implement and easy to use app. The integration with Shopify is a huge benefit which allows me to have up to date inventories on my e-commerce site. I like the product recipe feature which allows me to precisely know my cost of goods sold and adapt the pricing of my products. I would like to have a landed costs feature to easily factor transportation costs or discounts granted by my suppliers in the standard unit price of my materials. I have to manually do that in Excel, but Katana customer support told me this feature is in early 2021 roadmap.
Also, I'd like to have the option to add a picture of materials and finished goods in each product card, to easily recognize products. Katana makes my life easier and organized. Katana's customer support team is awesome, they're available, ready to help and they carefully listen to customer's needs especially around desired features. I'd definitely recommend this app.

Floraflor
France
About 4 years using the app
Katana Cloud Inventory replied December 28, 2020

Thank you for your kind words about Katana and our team. Happy to see your business thrive with Katana!

March 22, 2021

So thrilled to find Katana! After searching through dozens of MRP options, Katana came out on top. It has everything we need to successfully manage our inventory and business + wonderful support. Very happy all around and highly recommend.

House of Medicinals
United States
Almost 4 years using the app
Katana Cloud Inventory replied March 24, 2021

Thank you for the kind words! 🙌

August 9, 2019

I use Katana to track purchases of raw materials and inventory for my small manufacturing business. It's easy to use, powerful and they keep making it better. Very good support if you need to contact them with any questions. I evaluated a number of options and this was by far and away the best.

2040
New Zealand
Almost 4 years using the app
Katana Cloud Inventory replied August 12, 2019

Thank you for the review and looking forward to growing together! 🚀

December 16, 2020

We use this app to help with our growing business. It has made it so easy to keep up with reordering and be able to manage inventory between two stores! The Katana team makes it so easy to use and offer a lot of help! Highly recommend!

Headbands of Hope
United States
Over 3 years using the app
Katana Cloud Inventory replied December 28, 2020

Thank you for growing with us! 📈

March 26, 2019

Katana completely changed the flow between our website and our workshop. Can’t recommend it enough; especially if you make to order!

7 Rue Paradis
France
Over 3 years using the app
Katana Cloud Inventory replied March 26, 2019

Thanks for sharing your experience with Katana! 🙏🏼

June 10, 2020

It really changed how me manage our production. Thanks to the Shopify app we now have a fully automatised process including invoicing in Quickbooks! Great product. Thanks Katana Team!

Aviatek Flight Simulators
Spain
Over 3 years using the app
Katana Cloud Inventory replied June 19, 2020

Thank you and happy to grow with you!