Reviews (1,578)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to create customized size charts for specific products, significantly reducing sizing inquiries and returns. It features user-friendly customization, including Excel import options, and integrates seamlessly with Shopify themes for a smooth setup. The app is noted for its quick loading times and clear layout, enhancing the shopping experience. Customer support is praised for being responsive and adept at handling complex requests.
Refine
-
By rating
Great customer support. I got Chat support within seconds. The App is very easy to install and can be customized to match the store design.
Great App! Very helpful and easy to handle. Also the customer support is very nice and fast. Would recommend it at any time!
Probably the easiest integration of any APP I have used. Very elegant looking and user friendly. Highly recommended!
Thank you for using our app! Please let us know if you ever have any issues
Customers service is not really good and not really available...
The app is cool but complicated. Hope they will increase...
Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!
quickly answer my question!!! nice team ever!!!
I solved my problem within 3 min through live chat
They just do it very well !!!
I integrated the recommender into a pagebuilder and needed help with this. I got very competent help within a few minutes. I can recommend it to everybody!!!
Absolutely amazing app. Phenomenal customer service. Well thought out and designed. Easy to use. Very configurable and have been open to suggestions on how the app could be even better.
great
Hi Zentani and Team!
Thank you for taking the time to leave a review! Your feedback is highly appreciated.
Please let us know if there's anything we can help you with!
Easy to use
Hi HeartofBalkan and Team!
Thank you for taking to leave us a 5-star review, we really appreciate it.
Please don't hesitate to contact us if you need any help!
Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan.
I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update.
We will be waiting in the meantime. Please improve your communication in the support/tech team.
Thank you. EDIT 1:
After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach.
He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.
Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you.
As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work.
However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you!
Regards,
Hannes Bez
CX Lead