Reviews (1,607)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable size charts and size recommender, which enhance the shopping experience and reduce returns. The ability to import size charts from Excel saves time, and the user-friendly interface supports complex integration needs. The app is praised for its seamless performance and reliability. Customer support is highly regarded for its responsiveness and assistance with custom coding and quick issue resolution.

January 31, 2025

Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.

chiclara
United States
Over 2 years using the app
Staytuned replied February 3, 2025

We want to assure you that our team is fully committed to supporting our merchants. We've been actively responding to your support requests and asking for more details to ...

February 5, 2025

It had error for very long time and they couldn't fix it.

FEVO DÜSSELDORF
Hong Kong SAR
About 2 months using the app
Staytuned replied February 11, 2025

We're sorry for the trouble you experienced. We know how frustrating it can be when an issue takes longer than expected to fix. Our team worked hard to resolve it, and based ...

January 20, 2025

App sluttet å virke, umulig å fikse. Butikken har vært uten size chart i over en uke nå! Vi har blitt trukket årlig betaling 3 ganger i prosessen for å få denne app til å virke. Nå gir vi opp!

ZU4R SPORTSWEAR
Norway
Over 5 years using the app
Staytuned replied January 23, 2025

We're truly sorry to hear about the issues you've encountered with our app. We deeply value the time you've been with us. Your support since 2019 means a lot, and we're ...

September 26, 2024

the size chart can not be synced when you try to open a new store.

Lovshade
Hong Kong SAR
23 days using the app
Staytuned replied September 27, 2024

Thank you for your frank review.

We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as ...

September 6, 2024

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and ...

furryfriendsfurnishingsco
United States
1 day using the app
Staytuned replied September 10, 2024

Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!

September 2, 2024

Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.

Lara's Latest
Netherlands
10 days using the app
Staytuned replied September 9, 2024

Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!

We are so sorry for any frustration our app ...

November 17, 2024

WORST APP

MODERNE PARIS
Denmark
3 days using the app
Staytuned replied November 19, 2024

Thank you for this direct and honest feedback. We'd love the chance to understand what went wrong and how we can make it right. Please check your email — our support crew has ...

April 24, 2024

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Zepheria
Israel
2 months using the app
Staytuned replied April 26, 2024

Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!

We've emailed you to try to ...

November 14, 2024

Like

FateClothingLabel
United States
4 days using the app
Staytuned replied November 18, 2024

Thank you for your feedback! We noticed you left a 1-star review and wanted to check if that was your intention. If there's anything we can do to assist or improve your ...

October 2, 2024

I got ghosted by the support

Nelow
United Kingdom
About 1 hour using the app
Staytuned replied October 4, 2024

We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help ...