Reviews (1,519)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable and functional size charts that enhance customer experience and reduce return rates. They value the ability to import size charts from Excel and adjust layouts easily. The app's user-friendly interface ensures compatibility with various themes and devices. Exceptional customer support is frequently praised for its responsiveness and efficiency in resolving issues.

September 26, 2024

the size chart can not be synced when you try to open a new store.

Lovshade
Hong Kong SAR
23 days using the app
Staytuned replied September 27, 2024

Thank you for your frank review.

We're sorry to hear that you had trouble with syncing the size chart in your new store. Our team will be reaching out to help resolve this as quickly as possible.

- Kiwi Management Team

September 6, 2024

hello, i have reached out to support multiple times to get help only to be asked if the issue is still there. we have been unable to save a single size chart and have made 6 on company times and lost all of them because the save button doesnt work we are a premium customer and will be disputing charges with out company credit card as we have not had services. this app promises alot of things and falls very short and there responses to questions are almost a day apart. if you are running a ecom business and serious this is not the answer and will waste hours of times and short change you. overall this app may have been good but has went downhill very sad to see.

furryfriendsfurnishingsco
United States
1 day using the app
Staytuned replied September 10, 2024

Hi Furry friends furnishing, we are so sorry for this sub-par experience. Our team is reaching out to make things right!

September 2, 2024

Incredibly complicated and customer UN friendly
When you ask support, you just get bombarded with links of incomprehensible articles.

Lara's Latest
Netherlands
10 days using the app
Staytuned replied September 9, 2024

Hi Lara's Latest,
Thanks for your feedback - we really appreciate it, even though it is not the experience we hoped you'd have!

We are so sorry for any frustration our app has caused. Our team is reaching out to see how we can make things right!

October 2, 2024

I got ghosted by the support

Nelow
United Kingdom
About 1 hour using the app
Staytuned replied October 4, 2024

We're really sorry about the long wait times. We're trying our best but we recognize we let you down here. Our team will reach out right away to make sure you get the help you need.

- Kiwi Management Team

August 16, 2024

very nice product

Anika Fashions
Pakistan
1 day using the app
November 17, 2024

WORST APP

MODERNE PARIS
Denmark
3 days using the app
Staytuned replied November 19, 2024

Thank you for this direct and honest feedback. We'd love the chance to understand what went wrong and how we can make it right. Please check your email — our support crew has reached out to help get everything sorted as quickly as possible!

-Kiwi Management Team

November 14, 2024

Like

FateClothingLabel
United States
4 days using the app
Staytuned replied November 18, 2024

Thank you for your feedback! We noticed you left a 1-star review and wanted to check if that was your intention. If there's anything we can do to assist or improve your experience, please let us know—we're here to help!

-Kiwi Management Team

December 6, 2023

Already uninstalled. A simple question was handled from November 16 to now open in the process, I do not understand for programmers this is difficult? I don't understand how hard it is for a programmer to do this, knowing that it's still being answered! At first it was fine, the developers could reply in time, now I don't know what's going on!

Aveliajewels
Hong Kong SAR
2 months using the app
Staytuned replied December 9, 2023

Thanks for taking the time to leave this honest review. I'm sorry about your poor experience so far. I know our team has been working hard on your case. Your setup is uniquely complex which has made the free customization we're providing quite challenging. I'll be overseeing the case personally from here on out to make sure it remains top priority.

Hannes Bez | Director of Customer Experience

April 24, 2024

Hello, I'm one of your customers, and I've encountered a problem. Your application isn't working on my site. Could you please check it?

Zepheria
Israel
2 months using the app
Staytuned replied April 26, 2024

Hi Zepheria team,
We are so sorry you've encountered a problem! We are working to get in touch with you to help resolve any issues you've had!

We've emailed you to try to learn more about the issue you are having. Feel free to reply to that email or send us a note to support@kiwi-size-chart-recommender.zendesk.com

Thanks!

June 22, 2024

Not able to properly review as I can't get further with instalments before I leave a review..

Aurum Goods
Netherlands
About 1 hour using the app
Staytuned replied July 17, 2024

Hi there! We tried to reach out to you several times but we unfortunately do not have any reliable contact information for you or your store. If you still have Kiwi installed, I'd love to jump on a call to make sure you're set up properly and everything's working well. Please let me know!

Best,

Hannes Bez | Director of Customer Experience