Reviews (1,519)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable and functional size charts that enhance customer experience and reduce return rates. They value the ability to import size charts from Excel and adjust layouts easily. The app's user-friendly interface ensures compatibility with various themes and devices. Exceptional customer support is frequently praised for its responsiveness and efficiency in resolving issues.

September 14, 2024

I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.

The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:

$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders

To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.

Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.

While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.

Pugglez
Australia
14 days using the app
Staytuned replied September 16, 2024

Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.

-Lauralynn

October 22, 2024

The app is practical. But unfortunately only available in English.

Pleist
Switzerland
About 1 hour using the app
Staytuned replied October 24, 2024

Hi there Pleist team,

Thank you for your honest feedback. We totally understand how important it is for your size charts to be available in other languages, please rest assured that our team is working hard to find ways to make this possible.

If you have any other questions, please don't hesitate to reach out!

May 30, 2024

Export of size chart not available. Rest is good

Janasya.com
India
About 1 year using the app
Staytuned replied June 3, 2024

Hey there Janasya.com and team,

Thank you for sharing your feedback. Are you available for a quick call for us to discuss your experience? We value your input, and will do our best to improve our app.

We hope to hear from you soon!

June 23, 2024

This app is tough love - SO NOT SHOPIFY FRIENDLY but its good

Esova London
United Kingdom
3 days using the app
Staytuned replied June 24, 2024

Hi Esova London and team,

Sharky here, I'm one of the Team Supervisors for Kiwi.

Can you tell us more about your experience? What specific part of our app did you have challenges with? Your feedback is important to us as it helps us continue to improve our app.

We hope to hear from you soon!

June 7, 2024

I can't honestly leave a review yet, as I just downloaded it. But each time I make a change to a size chart I am working on trying to input info in, it ask me for a review. So I am doing this review to stop the pop ups.

E-SeaRider
United States
About 18 hours using the app
Staytuned replied June 10, 2024

Hey there E-SeaRider team!

We understand that you just wanted to pop-ups to stop. We hope that you revisit your review once you've spent enough time using our app.

If you have any questions or need help, feel free to reach out to us by click on the chat widget within the app!

September 19, 2024

good work

DIWA
Pakistan
9 minutes using the app
April 20, 2024

Does this size chart app really take a percentage of your sales?

DSPLN KIMONOS
United States
14 days using the app
Staytuned replied April 22, 2024

Hey there DSPLN KIMONOS!

If you need any help or have any questions, please reach out to our support team by clicking on the chat widget. We'd be glad to help you out!

July 29, 2024

Handig als je doorhebt hoe het werkt, eerste keer vindt ik nog vrij lastig

VitaMantha
Netherlands
About 2 months using the app
Staytuned replied July 31, 2024

Hi there VitaMantha and team!

Thank you for your honest feedback! We appreciate your review. Please know that we are always here to help. If you need assistance or have questions, please feel free to reach out to us by clicking on the chat widget within the app.

Thank you for choosing Kiwi!

January 23, 2024

Install recently. Very confusing to configure, few tutorial videos. I saw in a store how they configured it, I liked it, so I installed it. But I was able to do a part alone, the SIZE CALCULATOR part does not appear to me nor does it appear in INCHES. Support sometimes responds and doesn't solve anything. They always ask me the same thing, I answer them, I send images, a link to a Store showing what I need and they explain it to me and no solution so far

Cyclist's Corner
Portugal
1 day using the app
Staytuned replied January 24, 2024

Thank you for your review. I am the CEO Serge of the company that owns Kiwi and I will be reaching out to you to help directly to help and make sure that we have this resolved ASAP. We want Kiwi to be the best in class size chart across all of ecommerce and want to make sure this gets fixed ASAP. Also, I am a big cyclist, so I want to learn more about what you are selling!

April 26, 2024

good until now

Deer Outfit Kuwait
Kuwait
About 2 months using the app
Staytuned replied April 29, 2024

Hey Deer Outfit Kuwait and team,

My name is Sharky, one of the Supervisors here at Kiwi. Can you tell us more about your review? We would love to help out if you've encountered any issues or have any questions.

You can reach out to us by clicking on the chat widget through the Kiwi app. We hope to hear from you soon!

Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender