Reviews (1,606)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its customizable size charts and size recommender, which enhance the shopping experience and reduce returns. The ability to import size charts from Excel saves time, and the user-friendly interface supports complex integration needs. The app is praised for its seamless performance and reliability. Customer support is highly regarded for its responsiveness and assistance with custom coding and quick issue resolution.
Refine
-
By rating
The app is practical. But unfortunately only available in English.
Hi there Pleist team,
Thank you for your honest feedback. We totally understand how important it is for your size charts to be available in other languages, please rest assured that our team is working hard to find ways to make this possible.
If you have any other questions, please don't hesitate to reach out!
good work
I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app.
The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive:
$0 extra for less than 100 orders
$5 extra for 100–500 orders
$20 extra for 500–2,000 orders
$60 extra for 2,000–6,000 orders
$120 extra for 6,000–10,000 orders
$200 extra for 10,000–20,000 orders
$350 extra for more than 20,000 orders
To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once.
Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts.
While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts.
-Lauralynn
i dont like that i am paying a fee monthly and then have to buy credits to import a size chart how annoying can that be. but everthing else is perfect
Handig als je doorhebt hoe het werkt, eerste keer vindt ik nog vrij lastig
Hi there VitaMantha and team!
Thank you for your honest feedback! We appreciate your review. Please know that we are always here to help. If you need assistance or have questions, please feel free to reach out to us by clicking on the chat widget within the app.
Thank you for choosing Kiwi!
Export of size chart not available. Rest is good
Hey there Janasya.com and team,
Thank you for sharing your feedback. Are you available for a quick call for us to discuss your experience? We value your input, and will do our best to improve our app.
We hope to hear from you soon!
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review.
If you check out this post,
https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at help@kiwisizing.com, and we can help out!
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme.
Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now!
So, thank you for teaching us! (Also, we are always around to help if you need anything)!
very good
Hi vivo's team!
My name is Sharky, Team Supervisor here at Kiwi Size Chart & Recommender.
Your feedback on our app is very important and we would like to hear about your experience. Please let us know if there is anything we can do to make your experience even better!
We look forward to hearing from you!
Respectfully yours,
Sharky
Team Supervisor - Kiwi Size Chart & Recommender
Somewhat disorganized, decent visual appeal however.
Thank you for providing an honest review. We appreciate your feedback and we'll work with our developers to improve the user interface and make it more organized.
Please let us know if there is anything else we can help you with!