Reviews (984)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for reducing size-related returns and enhancing customer satisfaction by helping shoppers choose the correct size easily. It is particularly beneficial for fashion retailers, offering customizable, easy-to-read size charts and seamless website integration. The app features a user-friendly interface and robust performance, with customer support praised for its responsiveness and efficiency in resolving issues quickly.
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O recomendador de tamanho não é muito fidedigno. Tive que desativar porque induz o cliente em erro.
Obrigado pelo seu feedback; ele é muito importante para nós.
O recomendador de tamanho funciona com base nas informações configuradas pelo lojista (tabelas, regras e dados de produto), e em alguns casos pode precisar de ajustes para refletir com mais precisão as medidas reais dos produtos.
Nossa equipe de suporte está sempre disponível para ajudar a calibrar o recomendador e melhorar os resultados para seus clientes. Já entramos em contato para entender melhor o seu caso e ficaremos felizes em ajudar a configurar tudo corretamente, caso queira tentar novamente.
Agradecemos por compartilhar sua experiência e por nos ajudar a melhorar continuamente o app.
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
It is okay. The billing setup I don't like (counts total orders). Also, the features it has are good like the recommender for size. But they are very rigid and not super customizable. Not sure if I will stick with this app or not.
Hi UT Kilts and team!
Thanks for the honest feedback! We understand your concerns around billing and customization. We've shared your input with the team, and in the meantime, we’re helping the merchant explore flexible ways to tailor the sizing recommender more closely to their store’s needs.
Please feel free to reach out if you need help any help!
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
JOSEPH helped me fix my issue with placing the chart button, really recommend this app!!
Great support
Hi Quinlan Ballarat and team!
Thank you for taking the time to leave a review! We're glad to hear that you had an amazing experience with our support team. Is there anything else we can do make your experience even better? We would love to hear your thoughts!
Looking forward to hearing from you!
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
pretty easy!
This app is great. Some if the setup is a little confusing but you can get the hang of it. Very helpful
Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly.
Five starts for support.
Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3