Reviews (1,607)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable size charts and size recommender, which enhance the shopping experience and reduce returns. The ability to import size charts from Excel saves time, and the user-friendly interface supports complex integration needs. The app is praised for its seamless performance and reliability. Customer support is highly regarded for its responsiveness and assistance with custom coding and quick issue resolution.

January 13, 2025

Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.

Berry Jane™
United States
About 2 years using the app
Staytuned replied January 15, 2025

We're sorry to hear about the issues you've encountered with our app. We haven't received any recent support tickets from you, and we also haven't seen similar reports from ...

February 4, 2025

It's impossible to get a hold of someone to help when something goes wrong.

PROCLAIM
United States
About 6 years using the app
Staytuned replied February 10, 2025

We're really sorry for the delay in our response. That definitely is not the norm. We would love the chance to make it up to you.

Someone from our team will be reaching out ...

September 25, 2024

I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, ...

Lemalaya
United States
4 months using the app
Staytuned replied September 26, 2024

Thank you for your honest feedback. We understand the inconvenience this may have caused your business. Our team will be reaching out immediately to ensure this issue is ...

November 6, 2024

The recommender didnt work out for me. I am using the normal one.

Zoë Rêve
Netherlands
About 1 month using the app
Staytuned replied November 11, 2024

We're very sorry to hear about the issues with the recommender. Our team will be in touch soon to ensure you get the help you need.

-Kiwi Management Team

September 14, 2024

There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.

Kafiloe
Hong Kong SAR
Almost 3 years using the app
Staytuned replied September 18, 2024

Thanks for being upfront! We're really sorry our support didn't respond as quickly as you expected. That's not the level of service we aim for. We'll reach out ASAP to get ...

August 22, 2024

Kiwi Size Chart & Recommender is not ADA Compliant, but could possibly be if the developer added basic features. Good for text and a basic chart only. This app lacks the ability to place alt text on images, which should be a basic & essential feature.

212 Performance
United States
7 days using the app
August 21, 2024

they ask to leave a review at every save, really annoying. I think the app is good but because of this i will leave 2 stars behind

lavore
Netherlands
About 2 hours using the app
July 9, 2024

The app seems to have all the features I need and it's really easy to use; however, everything is very slow to load and change.

Stitch & Smile
United Kingdom
About 2 hours using the app
Staytuned replied July 17, 2024

Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still ...

Edited April 26, 2022

Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
------------------
Decent size chart app with the slowest support I've ever ...

Reveil
United States
Almost 2 years using the app
Staytuned replied February 28, 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be ...

January 4, 2023

Customers service is not really good and not really available...
The app is cool but complicated. Hope they will increase...

PZT™
Switzerland
About 1 year using the app
Staytuned replied January 4, 2023

Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see ...