Reviews (1,578)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify stores, especially in fashion. It offers customizable size charts with easy import options from Excel and adapts well to different themes. The interface is user-friendly with quick setup times, and the customer support is praised for being responsive and efficient in resolving issues. This tool is valued for optimizing sizing guides and improving customer satisfaction.
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Instalei mas achei bem complicado, e ainda tudo em inglês. Ainda fiz o plano premium par ver se facilita mas realmente e muito complicado .... Dinheiro jogado fora! Gostaria de uma Ajuda para que realmente possamos resolver esse problema.
Obrigado por escrever um comentário. Sinto muito em saber dos seus problemas. Eu gostaria de ter certeza de que isso seja corrigido para você imediatamente. Vou te enviar um e-mail em breve. Além disso, por favor, perdoe-me se minhas mensagens parecerem estranhas - infelizmente ninguém na minha equipe fala português, então eu tenho que usar o Google Translate.
Amazing app the features are so straight forward and easy to understand. Would definitely recommend this.
too many pop ups while setting up to give review have to spam a review here to get rid of those pop ups .
We appreciate your feedback ShadyShack and Team!
I assure you that we will work on getting those pop-ups fixed as soon as we can. In the meantime, is there anything else we can do for you to have a better experience?
We look forward to hearing from you soon!
I used this app to create multiple size charts for different products. This app not only did exactly as it said they also almost immediately responded to my help inquiry when I couldnt figure out what code to place and where to placeit in my theme. I absolutely reccomend this app to everyone.
Awesome
Thank you for giving us a 5-star rating! We appreciate this a lot and it helps us to stay motivated and continue delivering AWESOME customer service to our merchants.
I can say only one thing, if you are doing clothing store and want to be professional then use this app. It is the best in this application market.
Great APP with great features, it create great size charts..........................................................................................................................................................................................................................................................................................................................................................................
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Thank you for the review Navela team! Our team is happy to hear that you like our app.
If you need help with anything, please feel free to reach out to us!
The app itself is great! The support could help me a little out as well at the beginning. Sadly that changed. I made a reqeust around 3 weeks ago and they replied, that they will have a look at it. Then a day later they said, they will fix this now and do some CSS. Sadly after that, I contacted them many times and got only one reply saying he will chase this up with the colleague I was in contact before. And now since two weeks, there is not one reply from them. Contacted them many times, but don't get an answer anymore.
Thank you for taking the time to write this review. I'm so sorry about your poor support experience. You're right - we messed up, and we messed up repeatedly. We set high service standards for ourselves here at Kiwi and we failed to deliver on those standards. I apologize sincerely.
Now it's our duty to make amends. Someone on our team is reaching out to you immediately within the existing chat to make sure you receive proper service. We're also keeping your conversation in our priority queue to make sure that we respond promptly to all your messages. I will be checking in personally once a day as an additional failsafe.
I've reached out to you separately via direct email as well. If you have any other frustrations or concerns, please share them with me - I want to make sure you get the top quality service you deserve.
Regards,
Hannes Bez
Customer Experience Lead
good quality, good app
Thank you for leaving an amazing review! We truly appreciate it.
Please let us know if we can help you with anything. Cheers!