Reviews (1,577)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify stores, especially in fashion. It offers customizable size charts with easy import options from Excel and adapts well to different themes. The interface is user-friendly with quick setup times, and the customer support is praised for being responsive and efficient in resolving issues. This tool is valued for optimizing sizing guides and improving customer satisfaction.
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I tried all apps about size charts and this one is definitly the best one :) really good services and team
simple
Hey Ventiva and Team!
Thank you for the honest review you left. Your feedback helps us a lot.
Please let us know if there's anything we can help you with!
Wow, this app is so absolutely on the mark when it comes to solving the size guide problem. It is quick to setup and easy to use and integrates just perfectly. There are different levels of capability but just the entry level Free Plan gives a great intro to this product. Thx, Graham
Love this app! Perfect support and perfect app for my clients! The help was so useful with a customization in my store, thank you!!
asdsad
Hey there HEGNT and Team!
Thank you for leaving a review! We'd love to hear more about your feedback. What did you like about our app? What do you think can we do to make your experience even better? We take your feedback seriously, and we'd love to hear from you.
Please send us an email or reach out to us through the app if you need help with anything!
è facile
Thank you for taking the time to leave a review! Please let us know if there is anything we can do to make your experience better. Your feedback is important to us and we take this very seriously.
Please reach out if you have any questions in mind. Cheers!
Why did your size chart suddenly explode?I paid specifically to use your features for you.HOLY SHIT.Problem solved in time, give 3 points
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.
The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.
Please reach out to us if you're still experiencing problems - our support team is online and standing by.
Tried a load of different size chart apps and this one is a clear winner, not to mention the super helpful support I received on the way.
.......
Hey Black and Masons team!
Thank you for leaving a review! We'd love to hear more about your feedback. Is there anything else we can do to improve your experience?
We look forward to your response!
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.
Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made.
This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities.
Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team.
I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better.
Thank you,
Sharky
Team Supervisor - Kiwi Sizing