Reviews (795)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing size-related returns and increasing customer satisfaction. It allows for the creation of customizable size charts that integrate smoothly into product pages. The size recommender feature is praised for its clean design and effectiveness. Merchants appreciate the responsive customer support, user-friendly setup, and the app's reliability. It's considered essential for clothing retailers to enhance shopping experiences.
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Initially things started off positive. The person helping was responsive and tried to help, but when things were not working as planned, things shifted, responses lessened and then just stopped. I would check to see if any updates were happening on the site and things were happening but not for the better, mostly unsuccessful attempts to fix. Then I received it's working for me etc.(which was not the truth). Eventually, he explained based on a conflict from a different program my request couldn't happen the way I originally wanted, which was fine. Fast forwarding, he was able to make the alternate changes, but I only became aware of them because I kept checking to see if anything was happening. During that process he messed up a few things, and stopped communicating all together. In the end I just starting sending screenshots of how things looked. He eventually, put things back together, but had I not checked and started sending screenshots, I'm not sure what would have happened. Because things did workout in the end I'm leaving 3 stars, because there were honest attempts to support but somewhere along the line things took a drastic turn.
Hi Corporate Giggles and team,
Thanks for sharing such a detailed review. It's clear you were patient and proactive throughout a frustrating experience, and we genuinely regret that the communication fell short during a critical time. While it's good to hear things were ultimately resolved, your feedback highlights the importance of consistent follow-up, something we're actively helping the team improve. Your insights are a valuable reminder of where we can better support both merchants and their customers.
If you need further assistance or have additional questions, please don't hesitate to reach out to us!
Great help and assistance with implementing Kiwi Sizing on our new theme.
We would recommend the app as sizing has always been difficult for our customers and for us to explain so now its so easy.
Cheers!
Hi STOKES INTERNATIONAL and team!
Thank you for the kind words! We're glad to hear Kiwi Sizing made it easier for both you and your customers to navigate sizing. It's great to know the team could help with the new theme implementation. Your recommendation means a lot!
Please let us know if you need help with anything else!
Fantastic product that's easy to use an exceptional customer support. They go above and beyond to make everything easy to use and even adapt code if needed to make you happy.
Hi Life Is Wanderful Co.!
Thank you for the amazing review! We're glad the app's ease of use and our hands-on support stood out. Customizing code to fit your needs is just one of the ways we help merchants get the best results.
Please feel free to reach out if you need help with anything else!
Great experience with Kiwi Size Chart & awesome support from Markson!
The app works smoothly and is easy to use. It really helps make sizing clear for my customers. Big shoutout to Markson from support - super helpful, fast, and friendly. Made the whole setup process easy. Highly recommended!
Hey there Morphlete X and team!
Thanks so much for the kind words! We’re thrilled to hear that our app is making sizing clearer for your customers. Markson will be glad to hear your shoutout. Supporting smooth setups like yours is exactly what we aim for!
If you need help with anything else, you know where to reach us!
We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.
Thanks for taking the time to share your thoughts. We recently added limits on the number of published size charts and introduced a small fee for stores with over 100 sales to help us continue improving the app and supporting our merchants long-term. Someone from our team will be reaching out to share more details about the updates and see if we can answer any of your questions. We'd love the chance to make your experience with our app better.
- Kiwi Management Team
The support team was very helpful in navigating the changes we needed to make with our newly upgraded website and theme. Zach was a delight to work with and this app is definitely one to recommend!
Hey The ANJELMS Project and team!
Thanks for the great review! We're glad Zach and the support team could help you smoothly transition with your upgraded site. It's rewarding to see Evey continue to deliver value through every stage of your store's growth.
If you need help with anything else, you know where to reach us!
Their response time was simply amazing - every question I had was answered so quickly. Highly recommend this app and their exceptional service to any business owner looking for a size chart app!
Hey there BAS Bride and team!
Thanks so much for the kind words! We're thrilled to hear our team was able to support you quickly and clearly. Helping merchants like you get up and running smoothly is exactly what we aim for.
If you need help with anything else, please don't hesitate to reach out!
Acri was great! I reached out very frustrated about learning to create multiple size charts and he was kind, knowledgeable and EXTREMELY helpful. He helped with creating the charts, and provided instructions on how I can make changes and also made a loom for me on how to use the 3 charts. AMAZING! He made this such a pleasant experience.
Hey there Sunny Nook Shops and team!
Thanks for the fantastic feedback! It's great to hear how Arci's support turned a frustrating situation into a smooth and empowering experience. Personalized guides and walkthroughs like the Loom video really make a difference. We're glad you felt supported every step of the way!
If you need help with anything else, you know where to reach us!
Great app, had some trouble with snippets and Zachary resolved the issue right away
Hi VV Season and team!
Glad to hear the app’s working well for you now! Zach’s quick fix with the snippets is a great example of the hands-on support we aim to deliver.
If you need help with anything else, you know where to reach us!
Such a great app! Very easy to use and lots of options to get exactly the kind of size chart you need. Also, their support team is fantastic and very willing to help.
Hey there Spookful team!
Thank you for the kind words! We're happy to hear you found our app easy to use and flexible for your needs. It's great to know the support team made a positive impression too!
If you need help with anything else, please don't hesitate to reach out!