Reviews (1,616)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing sizing-related returns through accurate, customizable size charts and a size recommender. They praise its ability to import data from Excel, user-friendly interface, and seamless integration with online stores. The customer support is noted for its quick response and helpfulness in handling customization and technical issues, enhancing the overall merchant experience.

February 9, 2025

Nice app , but price is bit high.

CottonThreads.com
India
Almost 2 years using the app
Staytuned replied February 10, 2025

Thank you for your review CottonThreads.com and team!

We understand that pricing is an important factor, and our goal is to provide a reliable solution that delivers real value. Our app is priced higher than some others because we offer advanced functionality, seamless integrations, and a highly responsive support team to ensure the best experience. Many of our users find that the time saved, reduced sizing-related returns, and improved customer experience more than make up for the cost.

That said, we always appreciate feedback and are continuously working to improve! If you have any suggestions, we'd love to hear them.

February 13, 2025

Excellent customer service and quick help with customization. Very flexible solutions!

Klesarven
Norway
Over 2 years using the app
Staytuned replied February 14, 2025

Hey Klesarven team!

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and customization options.

If you ever need further assistance, we're always here to help!

March 3, 2025

great app, amazing customer service, I was helped with all my issues within 24 hours!

James London
Netherlands
5 months using the app
Staytuned replied March 5, 2025

Hi James London and team!

Thank you so much for your wonderful feedback! We're glad that our team was able to provide you with the assistance you needed.

If you need help with anything else, you know where to reach us!

January 8, 2025

The team at Kiwi was very helpful throughout and continued their assistance even though we had to deal with many diverse issues. Every team member picked up where we had left off and I am glad to say everything ended up looking great - they even helped in a n advisory capacity to improve our original size chart execution.

SPHERE
Denmark
26 days using the app
Staytuned replied January 10, 2025

Hi there SPHERE team!

Thank you for your kind words and for recognizing the team's dedication! We’re so glad to hear that our support was seamless and that we could assist with both technical fixes and improvements to your size charts. It’s always our goal to ensure things not only work well but look great too!

If you need help or have any questions, please don't hesitate to reach out!

January 27, 2025

Great customer service! Extremely high level of knowledge and understanding of the application and also how to fix the issue I was having.

Envol
Australia
About 1 month using the app
Staytuned replied January 30, 2025

Hey there Envol team!

Thank you for your kind words! We're delighted to hear our team provided knowledgeable and effective support.

If you ever need further assistance, we’re always here to help!

February 5, 2025

A flexible app with so many neat options. Plus, a great support team behind it who helped me with a custom configuration that I had in mind.

Coolchy
United States
4 months using the app
Staytuned replied February 10, 2025

Hi there Coolchy team!

Thank you for your wonderful review! We're so glad you're enjoying the app's flexibility and that our support team could assist with your custom configuration.

If you ever need anything else, we're here to help!

January 21, 2025

The app is great and provides exactly what I need to create multiple size charts for specific products. The interface is user friendly, customizable and integrates seamlessly. Customer support is excellent with quick response time and persistence until the problem is solved.

KNIPEX Shop
Germany
13 days using the app
Staytuned replied January 23, 2025

Hey there KNIPEX Shop and team!

Thank you so much for the wonderful review! We're glad that you like our app's user interface and features. We're also thrilled to hear that our team was able to help you out and provide prompt responses.

If you need help with anything else, you know where to reach us!

February 11, 2025

Such a great app. Everything is easy to manage and the size charts are visually appealing. The customer service / app development team are great too - I wanted my size chart to be located in a specific position on my product page and they custom coded it into place. 10/10 would recommend!

Aeruna-Melbourne
United Kingdom
10 days using the app
Staytuned replied February 13, 2025

Hey there Aeruna-Melbourne and team!

Thank you for your amazing review! We're thrilled to hear that you find the app easy to manage and visually appealing. Our team is always happy to help with customizations, and we're glad we could position your size chart exactly where you wanted it. We truly appreciate your recommendation!

If you need help with anything else, please feel free to reach out!

December 6, 2024

I had a little bug on my store, so I contacted support to find a solution. They answered within a minute or so, and had great help of the support team! They're very kind and really try their best to find a solution. Would recommend!

SKYNEST
Netherlands
4 months using the app
Staytuned replied December 9, 2024

Hi there SKYNEST team!

Thank you for sharing your experience! It’s wonderful to hear that our support team was quick to respond and provided the assistance you needed.

If you need help with anything else, please don't hesitate to reach out!

January 13, 2025

Inconsistent, doesn't always work. Size recommended stopped showing and working, and then the pop up size chart stopped showing Dec. and no reason why. Uninstalling.

Berry Jane™
United States
About 2 years using the app
Staytuned replied January 15, 2025

We're sorry to hear about the issues you've encountered with our app. We haven't received any recent support tickets from you, and we also haven't seen similar reports from other merchants regarding these issues. It’s possible that the issue might be related to other recent changes made to your store.

That said, we'd love the opportunity to help make things right. Our team will be reaching out to you shortly to provide assistance and ensure everything works smoothly.

-Kiwi Management Team