Reviews (1,609)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing sizing-related returns through accurate, customizable size charts and a size recommender. They praise its ability to import data from Excel, user-friendly interface, and seamless integration with online stores. The customer support is noted for its quick response and helpfulness in handling customization and technical issues, enhancing the overall merchant experience.

May 30, 2024

pretty good to me

ShiningStarz Clothing
United States
21 minutes using the app
Staytuned replied June 3, 2024

Hi ShiningStarz Clothing!

Thank you for sharing your experience with us. Can you tell us more about your experience? Is there anything we can do to provide better service?

Your input is important to us and we hope to hear from you soon!

June 20, 2024

.

Selona
Netherlands
2 months using the app
Staytuned replied June 24, 2024

Hi there Selona team!

Thanks for the review! Can you tell us more about your experience? We would love to hear more of your feedback.

We hope to hear from you soon!

April 21, 2020

Nice and simple app that works quite well for us. It's easy to set up and does what it's supposed to do. The fact that it's free is a bonus!

Twin Roads
Canada
About 4 years using the app
Edited April 22, 2023

Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.

Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.

If they pay attention to other reviews there is an issue that has been introduced to the software recently.

They don't seem to care and we will find another solution unfortunately.

Kojo Fit
Australia
Almost 4 years using the app
Staytuned replied February 20, 2023

Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.

I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.

I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!

- Hannes Bez, CX Director, Kiwi

December 26, 2019

This app is great. Some if the setup is a little confusing but you can get the hang of it. Very helpful

NOOWORKS
United States
Over 3 years using the app
October 24, 2023

me ajudaram quando achei que não tinha solução

porem não tem português

panou.br
Brazil
About 3 years using the app
Staytuned replied October 26, 2023

Thank you for the amazing review! We appreciate your feedback about multi-lingual support. We know this is important to you, so please rest assured that this is already under our radar.

Please feel free to contact our support team if you need assistance!

July 27, 2024

good

QOOBO
India
24 minutes using the app
Staytuned replied July 29, 2024

Hi there QOOBO team!

Thank you for taking the time to leave us a review! Is there anything we can do to improve your experience? Your feedback is very important to us and we hope to hear from you soon.

April 19, 2024

ok

Claire.
France
15 days using the app
Staytuned replied April 22, 2024

Hi there Claire.!

Can you tell us more about your experience? Are there any features that you liked? What can you suggest for us to improve?

We hope to hear from you soon!

July 11, 2024

very good

Ordained
Australia
8 minutes using the app
Staytuned replied July 15, 2024

Hey Ordained and team!

Thank you for taking the time to leave us a review! Can you tell us how we can make your experience better? Your feedback helps us continue to improve our app and we would love to hear your input.

We look forward to hearing from you soon!

April 18, 2024

Wonderful experience

Livermoda
United Kingdom
33 minutes using the app
Staytuned replied April 22, 2024

Hi Livermoda!

We're thrilled that you had a wonderful experience! Is there anything we can do to improve our service? Your feedback is very important to us and we'd love to hear more from you.

We look forward to your response!